INFORMATION TECHNOLOGY

IT ORGANIZATIONAL
CHART
INFORMATION TECHNOLOGY

HEAD OF IT
Jordan Tshilombo

CRM&DATA SYSTEM ADMIN NETWORK ADMIN &

Manager Manager HELP DESK Manager
Jerry Tete Dieudonnée Mbaki Alain Saidi

Our goal is to contribute to DKT's strategic objectives by providing technical

support to all business projects, the administration of IT ressources and the
development of the information system for our entire organization.
INFORMATION TECHNOLOGY

CRM & DATA

Manager
Jerry Tete

CRM & DATA ASSITANT CRM & DATA ASSITANT CRM & DATA ASSITANT
Hervé KABENGELE Meschack MWALABA Noble MPIANA
INFORMATION TECHNOLOGY
RESPONSABILITIES
CRM responsibilities

• CRM Application administration of users , point of sales ,etc,..

• Installation , updating , tuning and configuration of CRM module
• system customization as per business need
• Monitoring system performance and troubleshooting issues.
• Training of CRM users.

DATA Analyst responsibilities

• Interpret data, analyze results using statistical techniques , provide ongoing reports and visualization
• Work with management to prioritize business and information needs
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize
statistical efficiency and quality
• Develop reporting applications and data warehouse consistency.
• Plan, create, coordinate, and deploy data warehouses.
• Design end user interface.
• Create best practices for data loading and extraction.
• Develop data architecture, data modeling solutions within structured data warehouse environment.
• Design and build cubes while performing custom scripts.
• Develop and implement ETL routines according to the DWH design and architecture.
• Support the development and validation required through the lifecycle of the DWH and Business Intelligence
systems, maintain user connectivity, and provide adequate security for data warehouse.
INFORMATION TECHNOLOGY

SYSTEM ADMINISTRATOR
Manager
Dieurdonnée Mbaki

SYST. ADMIN ASSITANT

John BAKONGO
INFORMATION TECHNOLOGY
RESPONSABILITIES
SYSTEM RESPONSABILITIES

• Install and configure software and hardware

• Manage network servers and technology application
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls and backups
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies

DATABASE RESPONSABILITIES

• Build database systems of high availability and quality depending on each end user’s specialized role
• Use high-speed transaction recovery techniques and backup data
• Minimize database downtime and manage parameters to provide fast query responses
• Determine, enforce and document database policies, procedures and standards
• Perform tests and evaluations regularly to ensure data security, privacy and integrity
• Monitor database performance, implement changes and apply new patches and versions when required
• Monitor the DWH and BI systems performance and integrity provide corrective and preventative maintenance
as required.
INFORMATION TECHNOLOGY

NETWORK ADMINISTRTOR &

HELP DESK Manager
Alain Saidi

ASSISTANT
Faida BETONANGE
INFORMATION TECHNOLOGY
RESPONSABILITIES
NETWORK RESPONSABILITIES

• Fully support, configure, maintain and upgrade DKT’s networks.

• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for
weaknesses
• Define network policies and procedures
• Set up user accounts, permissions and passwords on wifi equipment
• Resolve problems reported by end user
• Specify network requirements and design the solutions

HELP DESK RESPONSABILITIES

• Managing IT Service Managing System (it ticketing System)

• Provide technical assistance and support for incoming queries and issues related to computer systems,
software, and hardware.
• Install, modify, and repair computer hardware and software or install computer peripherals for users.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Clean up computers.
• Redirect unresolved issues to the next level of support personnel
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
INFORMATION TECHNOLOGY

Thanks