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Alfamart “Siap”

Rakornas Information Technology 2019

#20tahunAlfamartUntukIndonesia
Alfamart “Siap”

 Theme of Work & Target Alfmart 2019


 Revolution Industrial 4.0
 Achievement ASM – Project IT 2018
 KPI & Appraisal ITO 2018
 KPI & Appraisal ITO ( Branches ) 2018
 Alfa Helpdesk Online 2017 vs 2018
 Initiative ASM – Project IT 2019
 Additional Project ITO 2019
 KPI Fungsional Divisi IT 2019
 suggestions and complaints
 Closing
Theme of Work & Target 2019 Alfamart “SIAP”

 Theme Of Work
 Alfamart “SIAP” Melayani Konsumen
 Alfamart “SIAP” Beradaptasi
 Alfamart “SIAP” Memasuki Industry 4.0
 Alfamart “SIAP” Berkontribusi Lebih Besar untuk INDONESIA
 Alfamart “SIAP” Memberikan yang Terbaik

 Target
 Expansion : 900 Stores
 Revenue : 61 Trillion
 Net Profit : 1 Trillion
 Cashflow : +1 Trillion
 Customer Oriented : Customer Complain Reduce 10% & Service Score 3.0
Revolution Industrial 4.0
Kebutuhan manusia telah berpindah dengan menggunakan internet dan digital platform

 Sharing Economy
 Marketplace
 E-Goverment
 Cloud Collaborative
 E-Education
 Online Health Services
 Smart Manufacturing
 Smart City
 Smart Appliannce  Konsumen lebih memilh chanel belanja yang
memberikan pengalaman berbelanja menarik
 Retailers mulai mengembangkan chanel digital dalam
era baru dunia ritel
 Dibutuhkan integrasi digital end-to-end value chain,
memaksimalkan data dan analisa sebagai kemampuan
utama
88
Achievement ASM – Project IT 2018 %
Centralize aplikasi TAF & IMS ( implementasi 14/12
125% Cabang ) * 100% Secured Web Application ( Intranet HTTP menjadi HTTPS ) *

Optimize Device Utility ( pengunaan Akiosk, Tablet, Centralized Remote ( Centralize Manage Security
86% PDA yang teralokasi ) *
75% remote from HQ ) *

Content Promotion Application ( download & Internet Backup Connection ( Link for IMS 21 / 24
87% Play di semua komputer toko ) *
88% Centralize TAF ) *

Store Application Status ( uptodate versi sis & pos Etrans Analytical Report ( Fraud Detected ,
100% )* 100% Compare Etrans vs POS) *

Zimbra Mail Installation ( terinstall di toko & Office ) Central Manage Router ( Scope project 4 / 6 :
100% *
66% Commercial Rejected )

Migration dbase PTL Postgre ( Migration Oracle to Progre


99% Stores Data Connection ( upgrade to Execelnt & Good ) * 32% 10 / 31 PTL )
KPI & Appraisal ITO 2018 ( grade 9 up)

Total
HO Branches
(average)

• KPI : 3,69 • KPI : 3,02 • KPI : 3,35


• Appraisal: 3,95 • Appraisal : 3,92 • Appraisal : 3,93
• Total : 3,79 • Total : 3,38 • Total : 3,59

• Performance • Performance • Performance


• Baik Sekali • Baik • Baik
KPI & Appraisal ITO (Branches ) 2018

PKU PNK PLG


SMG
3,80 3,83 CLS2 3,78 JBR
3,38
3,60 BDG2 3,64 HO
3,12 3,79

KWG KBI JBI


3,56 3,65 3,22 BGR
SRG KTN 3,25
BTM SDJ
3,20 3,19 3,44
3,82

LPG RBG CKK


3,26 3,68 3,21 CJR MND LBK
CLC 3,40 BJM 3,65 3,91
PBN
3,20 4,14
3,03
BLJ
BKS 2,93
2,75 MDN
BLI BDG 2,87
3,74 PRG MKS 2,92 MLG
3,22 3,75 3,36
Alfa Helpdesk Online YTD 2018

AHO Year To Date : Dec 18

264,004 273,855
300,000

250,000

200,000

150,000

100,000
3.60%
50,000

0
Problem

Year 2017 Dec-18 %


Alfa Helpdesk Online 2018
134.80%
14,371
E-SERVICE
10,661
138.44% 22,860
OTHER DEPT
16,512
44.49%
25,498
IT OPERATION HO
57,312
94.76%
49,436
IT OPERATION BRANCH
52,169
36.44%
4,217
IT BUSSINES INTELIGENT
11,571
98.97%
55,053
IT BUSSINES SOLUTION
55,626
165.81%
IT BUSSINES RELATION 7,969
4,806
16.87%
IT ALFAONLINE 670
3,972
182.54% 93,781
HC-TRAINER
51,375

0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000

% YTD Dec 18 2017


Initiative ASM – Project IT 2019
•Migration dbase PTL to Postgre •Google Cloud Platform ( GCP )

1 5
•Project Leader : Tri Candono •Project Leader : Handojo Goenadi
•Type Of Initiative : Efficiency •Type Of Initiative : Operation Excellent
•Description : No License , Oracle standard One Discontinue •Description : Reduce Investment, Easy Managed
•Target : 21 Branches – Efficiency : Rp. 401,940,000 •Target : Reporting Analytical Business Controlling

•Etrans 4.0 for New Akiosk Android •Centralized TAF & IMS Application

2 6
•Project Leader : Handojo Goenadi •Project Leader : Sonny Sofiatno
•Type Of Initiative : Core •Type Of Initiative : Efficiency
•Description : Enhance UI & UX, Running on Android, User •Description : Continuity Project 2018 , Efficiency License, Easy
friendly, Central Content Manage Manage
•Target : 1000 Stores •Target : 8 Branches : Rp. 6,076,312,798 ( Simplivity vs Sangfor )

•Etrans 4.0 for POS


•Upgrading Bandwith ICON+

3 7
•Project Leader : Handojo Goenadi
•Project Leader : Sonny Sofiatno
•Type Of Initiative : Core
•Type Of Initiative : Efficiency
•Description : Enhance UI & UX, Running on Android, User
•Description : 1MB size with Rp.925.000 - POP installation
Friendly, Central Content Manage,
•Target : 2,600 Stores : Rp. 11,700,000,000 / years
•Target : All Store – Etrans for POS

•Replacement Server, POS, Tablet & PDA


•Marketing Promotion Oracle dB to Postgre

4 8
•Project Leader : Sonny Sofiatno
•Project Leader : Handojo Goenadi
•Type Of Initiative : Operation Excellent
•Type Of Initiative : Efficiency
•Description : Change of Old Equipment > 8 years Old
•Description : No License
•Target : 1000 POS,221 Server,2000 Tab,2500 PDA :Rp.
•Target : 4 database , server 2 socket : Rp. 153,120,000
45,143,000,000
Additional Project ITO 2019

 User Privilege : Administrator – User OS


 Software Define -Wan : Supporting Digital Platform & Cloud Computing
 Grouping Access Network : Restricted network access rights
 Upgrade Aruba OS 8 : Support for mobile connections – Forklift
 DBMS : Database Monitoring System
 Improvement of PTL network installation
 MDM Alfamart : Inhouse development
KPI Fungsional Divisi IT 2019

 User Satisfaction Index : 90%


 Initiative 2019 Terimplementation : 550 Project
 Scoring Layanan AHO ( SQ ) : 3.0 ( Decrease AHO 20% )
 Availability Network : 97% ( SLA )
 Availability Database : 96% ( SLA )
suggestions and complaints
Kualitas dev
Bantu / eskalasi
dan qa ,
DBA dan QA Jangan ke provider
tingkatkan
lambat ah bolak balik Tutup Akses network jika
Tuntunan handle lagi…
respon nya… Rollout dong rubah jam terjadi down
problem
computer dan ekslasi nya
database ,
toko bro…
mohon di
share…
Prosedur yang fix
Kalau bikin
Team MKT di atas Web Manual
aplikasi jgn hanya
berikan akses penangannan Dokument App
sesuai SR saja,
Kalau ada keluhan web portal untuk asset IT, gimana di aktifkan lagi
relasi nya juga
jangan di upload konten pak… dong….
harus di pikirkan…
pingpong, bentuk promo nya…
lah jadwal pic
yang bertugas IT HO gunakan
Tools NMS nya di
DBA & Network juga IRIS untuk
Kalau TO lengkapi lagi
hingga level HO- handle dan
infokan lebih
Cabang yah… respon eskalasi…
awal ( H-3)
perubahan nya
apa saja ? Rollout jangan di Rollout App
IT HO masih
kurang respon weekend / hari GM IT maupun IT Office di
nya jika ada libur… apalagi Reg kunjungan berlakukan
Share lagi ke Cabang baik standart sama
problem di akhir tahun…
business nya lebih sering dengan app
cabang dan susah koordinasi
proses app dong.. toko
toko… nya klu ada
yang hehehehe
problem..
uptodate…
Closing

TARGET bisa tercapai jika komponen didalamnya


ADA dan BERFUNGSI dengan BAIK dengan skala
PRIORITAS yang tepat.

PELIHARALAH PERUSAHAAN dimana KAMU


BEKERJA, meskipun TIDAK membuatmu KAYA
tetapi bisa MEMBERIKANMU HIDUP.
Alfamart “Siap”
Rakornas Information Technology 2019

Sonny Sofiatno
GM IT Operational - 081311111666

#20tahunAlfamartUntukIndonesia