Chapter 9

Working With Others

Lesson 9.1
Building Relationships
 Building Relationships

Discover

The key to getting along with

others

How to build relationships with

other people
continued
Chapter 9 Working With Others 2
 Building Relationships

Discover

The part self-esteem plays in

relationships

How to deal with conflicts

between people

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 Building Relationships

Why It’s Important

Getting along with others will

help you at home, at school,
and on the job.

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 Building Relationships

Key Terms

relationships
respect
empathize
self-esteem
conflict
prejudice continued

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 Building Relationships

Key Terms

mediator
compromise
conflict resolution

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 Building Relationships

Building Relationships

Think about all your

relationships—your connections
or dealings with other people.

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 Building Relationships

Building Relationships

The key to getting along with

people is respect, or
consideration for others.

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 Building Relationships

Respect Is the Key

Employers take social skills

seriously.

They know that employees who

have social skills have the key to
good relationships in the
workplace.
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 Building Relationships

Getting Along With Others

When you get along with

coworkers and others at work,
you will do a better job.

You will also enjoy your work

more.
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 Building Relationships
Graphic Organizer
Ways to Build Relationships
Treat people as you
would like to be Be thoughtful and considerate.
treated.

Empathize—Try to see things from the

Try to understand the
other person’s point of view and
other person’s side.
understand his or her situation.

Think of the way others will feel when

Speak carefully.
they hear what you have to say.

continued
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 Building Relationships
Graphic Organizer
Ways to Build Relationships

Listen when others Let other people know you’re interested

talk. in them.

Lend a hand if you see someone having

Help others.
trouble doing something.

Be friendly. Be pleasant and smile.

Have a sense of Find ways to see the light side of a

humor. situation.

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 Building Relationships
Getting Along With
Yourself
How you feel about yourself—your
self-esteem—affects how you get
along with others.

Self-esteem is your recognition

and regard for yourself and your
abilities.
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 Building Relationships

Dealing With Conflict

Even when people do their best to

get along, conflicts can arise.

A conflict is a strong disagreement.

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 Building Relationships

Causes of Conflicts

Conflicts have a variety of causes.

Some are based on

misunderstandings.

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 Building Relationships

Causes of Conflicts

Other conflicts come about

because people have different
beliefs or opinions, or because of
gossip and teasing, or jealousy.

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 Building Relationships

Causes of Conflicts

Prejudice is another cause of

conflict.

Prejudice is a negative attitude

toward a person or group that is
not based on facts or reason.
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 Building Relationships

Resolving Conflicts

No matter what its cause, a conflict

is like any other problem.

To deal with a conflict, you need

good problem-solving skills.

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 Building Relationships

Resolving Conflicts

If you can’t agree, you may need to

ask someone to act as a mediator.

A mediator is someone who helps

opposing people or groups
compromise, or reach an
agreement.
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 Building Relationships

Resolving Conflicts

At work, a step-by-step process

called conflict resolution may be
used to settle disagreements.

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 Building Relationships
Graphic Organizer
Steps in Conflict Resolution
Take turns describing the problem from
1. Define the problem. different points of view.

2. Suggest possible solutions. Offer solutions to the problem.

3. Evaluate possible solutions. Discuss the suggested solutions.

Brainstorm possible compromises. Then try

4. Come to a compromise. to agree to a compromise solution.

Invite a third person to listen and make

5. Get another point of view. suggestions for a solution.

6. Ask someone else to decide. Ask a mediator to make the final decision.

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 Building Relationships

Preventing Conflicts

When you feel yourself getting

angry, try these ways of cooling off:
Take a deep breath and count to
10.
Go for a walk or do something
else that is physical. continued
Chapter 9 Working With Others 22
 Building Relationships

Preventing Conflicts

Laugh it off and walk away.

Take a few minutes to have a
“talk” with yourself.
Remind yourself of the reasons
you don’t want to get angry.

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 Building Relationships
Critical Thinking Review

Critical Thinking
Q Can you have good relationships with other
people if you have low self-esteem? Explain.

A If you are not positive and respectful to

yourself, you will have a much more difficult
time being positive and respectful toward
other people.
continued
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 Building Relationships
Critical Thinking Review

Critical Thinking
Q How does learning to do something new
help increase your self-esteem?

A When you learn to do something new, you

realize what you are capable of doing, and
the experience gives you confidence in
yourself.

Chapter 9 Working With Others 25

 End of Chapter 9
Working With Others
Lesson 9.1
Building Relationships