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The document discusses methods for conducting a training needs assessment using surveys. It outlines the key steps in developing, administering and analyzing a survey questionnaire including: composing clear and concise questions using closed-ended, open-ended or mixed formats; pre-testing the draft; ensuring respondent anonymity; analyzing the data; and providing a summary of findings and recommendations. Questionnaires provide a cost-effective way to gather both qualitative and quantitative feedback from a large population when properly designed and administered.
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PPT on the questionnaire method used for training needs assessment
The document discusses methods for conducting a training needs assessment using surveys. It outlines the key steps in developing, administering and analyzing a survey questionnaire including: composing clear and concise questions using closed-ended, open-ended or mixed formats; pre-testing the draft; ensuring respondent anonymity; analyzing the data; and providing a summary of findings and recommendations. Questionnaires provide a cost-effective way to gather both qualitative and quantitative feedback from a large population when properly designed and administered.
The document discusses methods for conducting a training needs assessment using surveys. It outlines the key steps in developing, administering and analyzing a survey questionnaire including: composing clear and concise questions using closed-ended, open-ended or mixed formats; pre-testing the draft; ensuring respondent anonymity; analyzing the data; and providing a summary of findings and recommendations. Questionnaires provide a cost-effective way to gather both qualitative and quantitative feedback from a large population when properly designed and administered.
Data-gathering Methods: Part 1, Survey Questionnaires Introduction
The survey questionnaire is the most prevalent and widely-used
method of gathering training needs feedback. They provide a cost-effective and reliable means for gathering feedback that can be qualitative as well as quantitative. To be effective -Survey data should not be subject to manipulation or refute only special-interest views. -Must maintain respondent anonymity. -A combination both of objective and subjective weighting of questions and responses must be maintained to ensure unbiased analyses of the data. Survey advantages
-Can be administered to a large population.
-Are a non-intrusive. Respondents can provide input in a tension free environment and at their convenience. -Biasing, which can easily surface in individual interviews is minimized. -Completing questionnaires is relatively simple and straightforward and does not require an excessive amount of time. Types of survey questionnaires
i. Standardized: These types of questionnaire tend to be very
generalized in nature and emulate a kind of "one-size-fits-all" approach. The main advantage of using standardized questionnaires is reliability. ii. Custom- Designed: They are intended to serve a specific purpose such as determining the training needs of a particular group of managers or employees. Choosing a Questionnaire Response Format
Three types of response format to choose from: closed-ended or forced-
choice, open-ended, or a combination of the two. E.g. of closed-ended or forced-choice types of question are: Yes/No: 1. "Will financial management training be of benefit to you in your present position?" Yes/No True/False: 2. "Interdepartmental communication in this organization is satisfactory." True / False Rating E.g. 1) I would rate this organization's decision-making abilities as... Rating questions should have a direct link between the rating scale (e.g. excellent - 5, good - 4, average - 3, below average - 2, poor -1) and the subject being presented for the rating (e.g. "this organization's decision- making abilities"). Ranking Please rank, in ascending order of importance, how you would prefer the company's training be carried out... - Lecture; - Case study; - Role playing; - "Hands-on" workshop; - Video-based; - Open-discussion Multiple choice Circle the best response to the following question: "My supervisor provides instructions that are..." (a) mostly vague (b) somewhat vague (c) usually clear (d) always clear Open ended format
Open-ended questions elicit feedback from participants by requiring
them to formulate a response in their own words. The obvious disadvantage is that it is highly subjective to the respondent's interpretation of the question. An example of an open-ended question would be: In your opinion, what positive benefits do you see which may result from training in interpersonal skills? Please explain:... Composing the Survey Questions
When the format of the questionnaire has been decided,
the next step in the process is to compose physically or write the questions in draft form. Questions should be written in a clear, direct, and concise manner. Questions should focus on a singular subject which will require an individual to provide a single response. Composing the Survey Questions
On completion, the draft questionnaire should then be subjected to a
pre-test in which it is proof read for typographical errors, vague and/or misleading statements, and neutral phrasing. This serves to establish the framework for validity and reliability. Administration and analysis
A cover letter emphasizing the importance of the questionnaire, a
guarantee of anonymity, and instructions specifying the time frames for completion as well as details of how to return it must be devised. The respondent should be provided with a means for facilitating the return of the questionnaire. Summary and Recommendations The custom TNA survey questionnaire is a valuable tool for obtaining consistent and relevant feedback. When properly designed, administered, and analysed, it will yield valuable insight into identifying organizational performance as well as productivity inhibitors.