Business Process

Fulfilment Retail Indihome Services

A.A. Bagus Pramananugraha

pramana.nugraha@gmail.com
New OSS – System Architecture

StarClick i-SISKA NCX SCCD CX

TiCares ( T2, T3 )
MyIndihome

SOA
MiniCOM/Adapter layer

NOSS-Fulfilment
NI7
(Resource Discovery W F M/SCCD MYTECHNICIAN IBRITE
& Reconciliation
Mgmt)
Reporting
Service Order Management
IBOOSTER Dashboard
UIM
Inventory
Management
ASAP DAVA SCMT
(Service Activation)

MEN CDMA MPLS DWDM WiFi FTTx xDSL MSAN PSTN IP

 INDIHOME APPLICATION PROVISIONING
 MyIndihome  Starclick Backend

 Starclick NOSS-F  ISISKA

 OSM
 NI7  ASAP

 MyTechnicial

 UIM  WFM
 BUSINESS PROCESS BSS LAYER
START

DIFFERENT

2 TAGGING
REPLENISHMENT 3 Distribution To Technician
ENTRY SERVICES 4 Distribution To Technician
FEASIBILITY
1 PROCUREMENT
REGISTRATION
CS melakukan Starclick akan melakukan
CS melakukan tagging
penginputan service pencarian atau proses
Calon Pelanggan lokasi pelanggan untuk
yang diinginkan feasibility untuk
mendaftar diri untuk melihat ketersediaan
pelanggan menemukan alat produksi
berlangganan indihome jaringan.

5 Distribution
CHOOSE To ALPRO
Technician 6 Distribution
CHOOSE NOMOR To Technician
TELEPHONE 7 Distribution
RESERVASIToPORT
Technician
ODP 8 Distribution
RESERVASI To Technician
NOMOR TELEPHONE 9 Distribution
ENTRY DATAToPELANGGAN
Technician

CS memilihkan nomor CS akan membooking Starclick melakukan CS menginputkan data

CS akan memilih alpro telephone dari 10 pilihan booking terhadap nomor pelanggan
alpro yang telah dipilih
disesuaikan dengan yang dipilih
sebelumnya
hasil survey teknisi di
lapangan

I-SISKA NOSS-F Estimated Duration

Time:
o 3 minutes
10 Distribution
ENTRYToPAKET
Technician 11 Distribution To Technician
MAKE APPOINMENT 12 Distribution To Technician
ISISKA PROVISIONING 13 Distribution
SUBMIT ORDERTo Technician
TO TENOSS

CS menginputkan paket CS melakukan Order dari starclick Order dari ISISKA di Submit
yang diinginkan appoinment untuk proses diteruskan ke ISISKA ke TeNOSS
pelanggan instalasi jaringan di rumah untuk membuat IDMU
pelanggan Order
 BUSINESS PROCESS OSS LAYER
12 ORDER PROV. CREATED
13
NOSS-F will create
Order for Provisioning
Indihome Service
CREATE WFM ORDER
17 18
System create WFM
order for Instalation
Service.
22
TESTING SERVICES
23
Technicial install ONT
fill SN, Model,
Manufature in Android
and complete the task.
SERVICE CREATION DATA CHECKED DESIGN APPROVAL GENERATE TECHNICAL TASK
14 15 16
NOSS-F Check All NOSS-F will approve all NOSS-F will Generate
NOSS-F will create
Mandatory Atribute for Attribute for Provisioning Technical Task for Instalasi
Indihome service which
Provisioning System Indihome Service & Auto Provisioning
is contain Triple Play
Service. Indihome Service
INSTALL STB AUTO PROVISIONING
PULL DROP CORE INSTALL ONT 20 21
19 Technicial install ONT
Technicial install ONT fill
Technicial pull drop core to Technicial install ONT fill fill SN, Model,
SN, Model, Manufature in
customer’s home and SN, Model, Manufature in Manufature in Android
Android and complete the
complete the task after finish Android and complete the and complete the task.
task.
task.
I-SISKA Estimated Duration
FINISH
Time:
o 2 hours
BILLING CREATION Assumption there is
Technicial install ONT No Error/Fallout
fill SN, Model,
Manufature in Android
and complete the task.
 Business Process Applications
Starclick/ISISKA
Starclick/ISISKA COM
COM SOM
SOM TOM
TOM UIM
UIM WFM
WFM ASAP
ASAP IBOOSTER
IBOOSTER IBOOSTER
IBOOSTER

Feasibility Return Alpro

Reservation Reservation ID
Appointment ID
(WO ID)
Appoinment WO Status WAPPR
Bussiness Interaction (BI)
Creation CaptureBITask ID
Submit Order Process
CFS and RFS Creation
ProcessBI based on Inventory
Pre Registered
Create WO Activities
WO Status
Registered STATWORK
ApproveBITask
notif
Process ISISKA WorkForceTask Manual :
(VA) DoesBIExist Pull Drop Core
Install ONT
notif Install STB
Process OSS
(Created) IssueBITask
INSTCOMP

Process OSS CheckServicePort Prevalidation

(Provision Calculate Technical
Design) notif
ActionTask
ActivateItemTask Activation
Process OSS
(Provision Issued) GetTechnical ACTCOMP
OrderTask
ValidateWFM GetUsageOnline

Process OSS Testing Voice Service

(Activation notif
Completed) VALSTART UkurCLID

Testing Broadband
Process OSS Services
(Provision ValidateNetwork
Completed) Testing IPTV Services

VALCOMP
Process ISISKA Post-Validation
notif UpdateTechnical
(RWOS)
Asset (Usage Check)
Update Inventory
Completed (PS) CompleteBITask CompleteDelivery Task
(Close Order di NOSS-F) COMPWORK

Legend :
Auto Process Auto Process Manual Process Auto
(System) and Fallout (Field, WFM, Provisioning by
Possibilities Anywhere) ASAP

Bispro Utama Bispro UIM Notif ke SC