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Data
These are already available i.e. they refer to the data which has
already been collected and analyzed by someone else.
Secondary data either may be published or unpublished data.
Researcher must be very careful in using secondary data, because
the data available may be sometimes unsuitable
Primary data collection methods
1. Observation Method
2. Interview Method
3. Questionnaire Method
5. Survey Method
6. Panel Method
Observation Method
Observation method is method under which data from the field is collected with
the help of observation by the observer or by personally going to the field.
Observation may be defined as systematic viewing , coupled with consideration
of seen phenomenon.
Advantages
Free from subjective bias
Researcher gets current information
Disadvantages
It is expensive and provide limited information
Unknown factors may interfere with observational task
Respondents opinion can be obtained
Interview Method
This method of collecting data involves presentation or oral-verbal stimuli and reply in terms of
oral-verbal response.
Type of interview methods are
a) Personal Interview
b) Telephonic interview
c) Interview through online chat or text sms.
Advantages of the interview method
i. Very good technique for getting the information about the complex, emotionally laden subjects.
ii. Yields a good percentage of returns & perfect sample of the general population.
iii. Data collected by this method is likely to be more correct compared to the other methods that are used for
the data collection.
Disadvantages of the interview method
i. Time consuming process.
ii. Involves high cost.
iii. Requires highly skilled interviewer.
Questionnaire Method
Multiple-choice questions:
Which decision rule is a "bottom-up" approach?
a) rational appeals b) lexicographic c) conjunctive d) compensatory rules
Opened-ended questions:
The ________________ decision rule is a "bottom-up" approach to decision making
Essay questions:
What is the difference between a lexicographic rule and a conjunctive rule in
customer decision making?
Close ended question: Closed-ended questions are those which can be
answered by a simple "yes" or "no,"
Would you like to come again to St Johns for treatment?
(a)Yes (b) No
Merits and demerits of close ended question
Merits
it is easier and quicker for respondents to answer
the answers of different respondents are easier to compare
answers are easier to code and statistically analyse
the response choices can clarify question meaning for respondents
respondents are more likely to answer about sensitive topics
there are fewer irrelevant or confused answers to questions
less articulate or less literate respondents are not at a disadvantage
replication is easier
Merits and demerits of close ended question
Demerits
they can suggest ideas that the respondent would not otherwise have
respondents with no opinion or no knowledge can answer anyway
respondents can be frustrated because their desired answer is not a choice
it is confusing if many response choices are offered
misinterpretation of a question can go unnoticed
distinctions between respondent answers may be blurred
clerical mistakes or marking the wrong response is possible
they force respondents to give simplistic responses to complex issues
they force people to make choices they would not make in the real world
Merits and demerits of Open ended question
Merits
they permit an unlimited number of possible answers.
respondents can answer in detail and can qualify and clarify responses
unanticipated findings can be discovered
they permit adequate answers to complex issues
they permit creativity, self-expression, and richness of detail
they reveal a respondents logic, thinking process, and frame of reference
Merits and demerits of Open ended question
Demerits
they permit an unlimited number of possible answers.
respondents can answer in detail and can qualify and clarify responses
unanticipated findings can be discovered
they permit adequate answers to complex issues
they permit creativity, self-expression, and richness of detail
they reveal a respondents logic, thinking process, and frame of reference
Positioning of questions
Case Study Method
With the application of probability sampling in the 1930s, surveys became a standard tool
for empirical research in social sciences, marketing, and official statistics.
The methods involved in survey data collection are any of a number of ways in which
data can be collected for a statistical survey.
These are methods that are used to collect information from a sample of individuals in a
systematic way.
First there was the change from traditional paper-and-pencil interviewing (PAPI) to
computer-assisted interviewing (CAI).
Now, face-to-face surveys (CAPI), telephone surveys (CATI), and mail surveys (CASI,
CSAQ) are increasingly replaced by web surveys.
Panel Method