Email Process

 Check in coordinator sheet the received email id is occurred with

mobility and same circle then it is authenticate
 If not, then check the coordinator is available for mobility with same
circle.
 If coordinator is available, then call the coordinator and given
permission to processed the mail request
 If coordinator uncountable then send the mail regarding
authentication i.e. required mail from the coordinator email id and
shared the coordinator email id with customer through mail.
 If contact the coordinator and coordinator said he is now not a
coordinator of that company then ask the new coordinator details and
contact a new coordinator and given permission form him to processed
the mail and also update coordinator details in the system.
 If contact the coordinator and coordinator said he is now not a
coordinator and he has not details of new coordinator, then mail to
customer given a new coordinator details and mail from the
coordinator email id.
 If mail is not come from coordinator email id and coordinator is
available then out call to the coordinator is compulsory.
 Check in coordinator sheet the received email id is occurred with
mobility and same circle then it is authenticate
 If not then check the coordinator is available for mobility with
same circle.
 If coordinator is available then call the coordinator and given
permission to processed the mail request.
 If coordinator uncountable then send the mail regarding
authentication i.e. required mail from the coordinator email id
and shared the coordinator email id with customer through mail.
 If contact the coordinator and coordinator said he is now not a
coordinator of that company then ask the new coordinator details
and contact a new coordinator and given permission form him to
processed the mail and also update coordinator details in the
system.
 If contact the coordinator and coordinator said he is now not a
coordinator and he has not details of new coordinator then mail
to customer given a new coordinator details and mail from the
coordinator email id.
 If mail is not come from coordinator email id and coordinator is
available then out call to the coordinator is compulsory.
 If coordinator is not available in coordinator sheet then check the
mail is coming from registered email id or not and if mail is come
from the registered email id then it is authenticate.
 If mail not come from the registered email id then check the
domain name is same or not if same then it authenticate.
 If mail not come form coordinator email id and coordinator is not
available and also registered email id and domain name is not
match with received email id then it is unauthenticated
 Check in coordinator sheet the received email id is occurred with
mobility and same circle then it is authenticate
 If not then check the coordinator is available for mobility with
same circle.
 If coordinator is available then call the coordinator and given
permission to processed the mail request
 If coordinator uncountable then send the mail regarding
authentication i.e. required mail from the coordinator email id
and shared the coordinator email id with customer through mail.
 If contact the coordinator and coordinator said he is now not a
coordinator of that company then ask the new coordinator details
and contact a new coordinator and given permission form him to
processed the mail and also update coordinator details in the
system.
 If contact the coordinator and coordinator said he is now not a
coordinator and he has not details of new coordinator then mail
to customer given a new coordinator details and mail from the
coordinator email id.
 If mail is not come from coordinator email id and coordinator is
available then out call to the coordinator is compulsory.
 If coordinator is not available in coordinator sheet then check the
mail is coming from registered email id or not and if mail is come
from the registered email id then it is authenticate.
 If mail not come from the registered email id then check the
domain name is same or not if same then it authenticate.
 If domain name is not match then outcall the customer ask 3
question for the authentication if he/she given correct answer
then it is authenticate.
 Check received mail is from the registered mail id or not if mail
come from registered mail is then it is authenticate.
 If mail is not come from the registered mail id then ask any 3
question to out call the customer and if he/she given answer of
that 3 question then it is authenticate.
 If out call is not countable then from ask customer 3 questions
through mail and else mail from the registered email id and
shared the registered email id.
 Billing dispute mail come repeat
 Network scenario mail come repeat
 Customer query not understand
 Customer want to call from Airtel.
 Customer SR tat is cross
 Customer want to port out or migrate.
 Customer want to cancel the connection.
 Customer is not satisfied with services.