Kuliah 3 Etika Profesi dan Bisnis

Oleh Coky Fauzi Alfi

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Work Ethics:
Being a Professional
Topics

• Professionalism
• Definition of Work Ethics
• Characteristics of Work Ethics
Professionalism
What Do We Mean When We Say,
“Act Like a Professional”?
Professionalism isn’t just a set of
appearances–neatness, good
grooming, “shop talk” and the like.
Nor is it just technical skill; many
technically skilled people are not
really professional.
Professionalism defined by who you
are (inner character), what you do
(behavior exhibited) and how others
perceive you (image projected).
To be a Professional needs
a strong work ethics
Definition of Work Ethics
Work ethics are a set of standards and rules that
are required by an individual for satisfactory
work performance.
Work ethics have two types:
1. Personal (i.e. Sincerity, respect for the job,
regularity, punctuality, seriousness)
2. Specific to a work situation
– Keeping certain information confidential
– Maintaining cordial relation with clients and
agencies
– Being prepared to take up new tasks
Need for Work Ethics

Work

Work
Worker
Place
Characteristics of Work Ethics
1. Attendance
2. Character
3. Team Work
4. Appearance
5. Attitude
6. Productivity
7. Organizational Skills
8. Communication Skills
9. Cooperation
10.Respect
 Attendance
Attendance often have a large impact
on individual and team
success.
Absenteeism can also
profoundly impact
job performance
and retention.
 How to Maintain Good Attendance
• Make work a high priority
• Know your schedule
• Make use of an alarm clock
• Get enough sleep
• Arrange your transportation
• Inform your supervisor
of an absence
 Character
• Loyalty
• Honesty
• Trustworthiness
• Dependability
• Reliability
• Initiative
• Self-discipline
• Self-responsibility
 Team Work
• Respecting the
rights of others
• Being a team worker
• Being cooperative
• Being assertive
• Displaying a customer service attitude
• Seeking opportunities for continuous learning
• Demonstrating mannerly behavior
• Respecting confidentiality
 Appearance

“A person makes their

first impression of
someone in three
seconds.”
• Dress Appropriately
• Personal hygiene
• Good manners
 Attitude

• Demonstrating
a positive attitude
• Appearing self
confident
• Having realistic
expectations for self
 Productivity
• Following safety procedures
• Conserving materials
• Keeping the work area neat and clean
• Following directions
properly
 Organizational Skills
• Preparing for assignments at home
• Prioritize–whats most important?
• Set timetables–list what you have achieved
and what is still pending
• Spend time wisely
 Communication Skills
• Verbal or nonverbal must
be clear
• To the point
• Empathetic
• We must always treat others
as we would like others
to treat us
 Cooperation
• Developing good working relationships
• Following the chain of command
• Good at conflict management
• Being a good problem solver
 Respect
• Work to the best
of your ability
• Do what’s asked
the first time
• Accept and
acknowledge an
individuals talents
and knowledge
 © 2011
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