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Presentation Template
[PROJECT TITLE]
[Project Period from mmm-yy to mmm-yy]
[Company Name
Division / Deptt Team]
Introduction
• About the company
• Products, Location
• Wh
DEFINE
DEFINE
A. Project Charter should contain
a. Project Title:
1. It should include clearly the name of the process to be
improved
b. Business Case
1. What is the “Pain” issue? (Problem symptoms)
2. How long it has been there? (Historical trends)
3. Current financial and non-financial impacts of the issue
4. Future impacts if improvement is not made now
5. How is the issue related to strategy?
DEFINE
A. Project Charter should contain (contd..)
c. Goals and objectives
1. SMART Objective for improvement
2. Stage targets (if long-term stage by stage
improvement is required)
d. Expected Benefits from the project
1. Involve Finance in quantifying the expected
benefits (quantify reduction in Cost of Poor
Quality)
2. For stage-by-stage improvement, what are
short, medium, long term objectives
e. Team members/Leader, Project
Sponsor,
f. Project Timeframe (initial)
1. Project plan in Gantt chart /network
diagram form
DEFINE
B. “SIPOC” or “COPIS” Diagram
a. Correctly identify SIPOC/COPIS (supplier, input, process, output,
customer)
b. Make a high level block diagram of the process relating to the issue
C. “VOC”
a. Understand “Voice of Customer” based on available data (customer
SLA, specification, feedback) or
b. Generate a VOC data collection plan including MSA.
D. CTQs and related Big Ys
a. Identify the “Critical to Quality” parameters of deliverables to customer .
Define Big Y(s) of the process
b. Classify “Y”s as per Kano Model – Hygiene, Higher the better, Delight
factors
c. Make CTQ Tree to cascade Big Ys into smaller deliverables (Y1, Y2…)
d. Prepare CTQ Specification Table to clearly define all Ys.
e. Defect Definition – Define what is not acceptable
DEFINE
E. Stratification & Prioritization of Ys
a. Collect historical / current data regarding the Ys
b. Stratify data for smaller Ys
c. Analyse historical / collected data e.g. by applying Regression Analysis to
identify significant smaller Ys (e.g. Y = f(Y1, Y2….,Yn),
F. Project Scope / Boundary
a. Make Pareto Chart and identify major Ys to focus upon
b. Define Project Scope/Boundary using SIPOC
c. Define the boundary of the project in terms of which Ys will be included
in the project and what will be done with the remaining Ys. (e.g. plan
another project, consider it in the next “6σ projects wave”)
G.Set Baseline
a. Define baseline performance for all Ys in the project scope based on
historical / collected data
b. Work out process capability (Sigma Level) for selected Ys based on
historical /collected data.
c. Summarize the “as is” process performance with comments
DEFINE
G. Set Targets
a. Obtain benchmark data for selected Y based on VOC / SLA and/or
competitive / best-in-class performance benchmarks
b. Define SMART targets for selected Ys and target process capabilities
(Sigma Levels) for them
c. Test the targets statistically to verify if they are significantly different from
the current performance level (Hypothesis test)
d. Review and re-define “defects” and their project targets
e. Review and re-define the project timeframe and milestones with due
dates