Touchstone

Communications
Body Language

TEAM LEAD
TRAINING
LEADERSHIP DEVELOPMENT INITIATIVE
Hand Gestures There is an art and science behind
effective hand gestures. If you really
want to get people to listen to you,
you’ve got to be using the right ones
at the right times.
Hand Gestures
Hand Gestures
Hand Gestures
Facial
expressions
• To make effective sales the
seller should be alert and
sensitive

• Being able to accurately read

and respond to a person’s
body language and facial
expressions
Facial To begin with, when you talk,
make sure your lips are relaxed
expressions (not gritting), and you have a
slight smile.
Facial Certain customers you may
come across
expressions
Presence
Presence

• Presence is having a sense of

poise and self-assurance

• It is that feeling of credibility

a person conveys together
with the air of authority
Presence
• Presence is learned and it’s
within your reach.

• The route to an outstanding

presence is through giving
yourself to your audience,
that means making it all
about them and not you.
Presence
• Stand and move with
purpose and confidence.

• Use strong and meaningful

hand gestures.

• Connecting with them

through active eye contact.
Presence
• Animate your voice buy
varying your pitch, tone,
volume and pace.

• Pause every now and then to

help your message land with
your audience.
Presence

This is the most important

point. A prerequisite to
presence is purpose.
Being Logical in Step One: Start Visually
sales • Visual learning is one of the
best ways
• We also know that people
prefer images
Being Logical in
sales
Step Two: Utilize Narrative
We remember things that
engage our minds with rich
descriptions and storytelling. It’s
what makes the difference
Being Logical in Step Two: Utilize Narrative
sales He has a cat compared to he has
a cat called Sir Isaac.
Being Logical in Step Three: Rinse and Repeat
sales Main Points
Your audience isn’t going to
remember everything, so it’s
important to control exactly
what you want them to
remember.
Interactive
Interactive

• Presentations are thought of

as one-way communication

• The speaker delivers their

presentation and it's the
audience's role to listen
attentively.
Interactive However there are other
methods to make it more
interactive

• Ice Breakers and activities to

emphasize point of the
presentation

• One interactive presentation

idea is to have an experts
panel during your
presentation.
Interactive

• What if you could find out

what your audience is
thinking while you're giving a
presentation?

• Leave time at the end of your

presentation to take
questions from the audience
Aesthetics
• Why do design aesthetics
matter ?

• The aesthetics matter

because with the right
aesthetics, the message can
be delivered to the audience
as efficiently as possible.
Aesthetics • Create cleaner presentations
by starting with a clean
presentation and building
from there.
• Don’t use too much text
Aesthetics
• Use the right fonts and
maintain contrast between
text and background for
maximum effect
Aesthetics
• Use single images and the
right visuals to get your point
across
• Use contrasting colors for
effect
Dress for success
Dress for success

• Just a little tip:

Style is a language: The clothing

you wear speaks volumes about
you long before you open your
mouth, and talks to everyone
around you, whether you
actually exchange words or not.
Dress for success • Other times, you choose your
clothes strategically, in order
to create a certain effect or to
give yourself a certain
advantage.

• Another time you want to

dress strategically is when
you’re in a sales situation

• Your first impression

counts big time
Dress for success
• Your first impression
counts big time

• Better overdressed than

underdressed

• Have a style similar to your

audience for camaraderie

• Dress for trustworthiness by

getting the little details right
Dress for success • Question: Why does Donald
trump wear a Red tie most of
the time ?
Dress for success Some extra tips
• Dress well from head to toe
• Neat and clean
• Mind the B.O
• No smoking
• No sandals or vandals in
shorts
• Follow company policy
Dress for success • After all, the company's
reputation and image comes
first, doesn’t it ?
Have a plan
Preparation One way to boost
your success:
• Prepare, prepare, prepare.
• Have a plan.
• Be ready to provide new,
relevant insights
• Do your homework well in
advance
Thank you
Questions