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Introduction
σ
• The term “sigma” is used to designate the distribution or spread
about the mean (average) of any process or procedure.
Motorola
the company that invented Six Sigma
• The term “Six Sigma” was coined by Bill Smith, an engineer with
Motorola
GE
the company that perfected Six Sigma
E = Q x A
Effectiveness Quality Acceptance
Improvement
Practical
Problem
Statistical
Problem
Statistical
Solution
Practical
Solution
I
Critical milestones and stakeholder review
D
Improve
C
Control Budget allocation
M
- What could the potential drivers of variation be ?
C
Control Collect data
M
Measure Baseline current process capability
A
Analyze
Define statistical improvement goal
I
Improve
C
Control
A
Identify drivers of variation (significant factors)
• A brainstorming tool that helps define and display major causes, sub
causes and root causes that influence a process
Primary
Cause Secondary
Cause
Backbon Proble
A
e m
Root
Cause
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Analyze – Identify Drivers of Variation
Control – Impact Matrix
• A visual tool that helps in separating the vital few from the trivial many
Control
Cost Ineffective
High Control – Low Impact
Trivial Many
Low Control – Low ImpactA
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Analyze – Identify Drivers of Variation
Pareto Chart
A
0 0%
L K A F B C G R D
A
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Analyze – Identify Drivers of Variation
Hypothesis Testing
Chi-Square Regression
A
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Improve
M
Measure
Pilot solution
A
Analyze
I
Improve
C
Control
I
Identify operating tolerance on significant factors
D
Ensure measurement system reliability for
Define significant factors
- Is tool used to measure the input / process variables flawed ?
- Do all operators interpret the tool reading in the same way ?
M
Measure
Improved process capability
A
Analyze
I
Improve Sustenance Plan
C
Control
- Statistical Process Control
- Mistake Proofing
- Control Plan
C
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Control – Sustenance Plan
Control Plan
C
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Six Sigma Organization
Driven
by
custom
er
needs
Process Map Analysis
LSL US
L
Methodology
Led by
Senior
Mgmt
••••••••••
Upper/Lower
specification
• •
••• •
•
•••••••
••••••
limits
Organization Tools
•
Regression
35 100%
30
80%
25
20 60%
15 40%
10
20%
5
Process variation 0 0%
Enabled by quality
L K A F B C G R D
team.
Pareto Chart
Green Belt
Green Belt
- Part time or full time
resource
Green Belt
- Deployed to less complex
projects in areas of functional
expertise
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Thank You