EFFECTIVE COMMUNICATION

ANTHONY G 11/20/2019
Basic Communication Skills

WHAT IS COMMUNICATION?

Two-way process of reaching mutual understanding, in which

participants not only exchange (encode-decode)
information, news, ideas and feelings but also create and
share meaning. In general, communication is a means of
connecting people or places. In business, it is a key function of
management--an organization cannot operate without
communication between levels, departments and
employees. See also communications.
The imparting or exchanging of information by speaking,
writing, or using some other medium.
The information conveyed can include facts, ideas, concepts,
opinions, beliefs, attitudes, instructions and even emotions.

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Basic Communication Skills

THE COMMUNICATION PROCESS

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Basic Communication Skills

TYPES OF COMMUNICATION

 Verbal
• Oral
• Written
• Visual

 Non Verbal
• Body Language

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Basic Communication Skills

BARRIERS IN COMMUNICATION

 Lack of attention / interest

 Use of Jargons
 Differences in Assumptions
 Cultural Differences
 Language
 Technological/ External barriers

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Basic Communication Skills

OVERCOMING BARRIERS IN
COMMUNICATION

 Feedback

 Improve Listening Skills

 Understand the Audience
 Keeping Language Simple
 Avoiding Assumptions

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Basic Communication Skills

7 CS OF COMMUNICATION

This is why the 7 Cs of Communication are helpful. The 7 Cs provide

a checklist for making sure that your meetings, emails, conference
calls, reports, and presentations are well constructed and clear – so
your audience gets your message.
According to the 7 Cs, communication needs to be:
 Clear
 Concise
 Concrete
 Correct
 Coherent
 Complete
 Courteous

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Basic Communication Skills

SUMMARY

 What is Communication
 Types of Communication
 Barriers of Communication
 Overcoming Barriers of Communication

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Basic Communication Skills

“EFFECTIVE COMMUNICATIONS STARTS

WITH LISTENING”
- ROBERT GATELY

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Basic Communication Skills

THANK YOU FOR YOUR TIME AND

ATTENTION…..

Contact:
Email – anthonyganesh.Selvaraj@gmail.com
Mobile - +91 9108918696

11/20/2019