Email Etiquettes

Introduction

Business email etiquette encompasses a set of rules

indicating effective, proper and polite ways to behave
when sending and receiving emails. The rules of etiquette
are focused on how messages should look and on what
they should contain.

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 Elements for Email Etiquettes

Deliver of Information Writing Style

Attachments Tone and punctuation

Flaming Enumerations
 Components of Effective Mail
Subject line

Endings Greetings
08 01
07 02
Closing Remarks Name
06 03
05 04
Appropriate Font Email Content

Use of Simple business

Language 4
 Refresh

Feel Receive
Accomplished E-mail Email
Life
Cycle

Answer Get
Email’s Organized
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Sending Emails
Please
contact me
again for
Thank you more
for your letter information..
of May 14th
Yours concerning … Looking
Dear sincerely/ forward to
Mr./ Mrs./ Best wishes/  Thanks for hearing from
Ms/ Miss Kind regards your email ... you
Following our
Dear Sir/ telephonic
Madam conversation
Salutations Signing Off Opening Phrase Closing Phrase6
Reason for Writing. I am writing to ... .

I am pleased to ... .

Could you please ... .

Please email me ... .

Place your screenshot here

I am sorry to inform you .

I apologize for ... .

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Common Mistake in
E-mails
Too Personal in
Content

Too Emotional

Too Crowded

Too Informal

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 Rules for E-mail

01 Punctuation is important

02 Double check the recipient

Never assume intent or tone from an

03
email.

If you refer to an attachment make sure it is

04
attached before you send it.
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 Rules for E-mail

05 Never use all capitals – this is considered to be shouting.

06 Never forward jokes on work emails.

Use the CC field for those who really are receiving the email
07
for information only.

Remember if you use ‘BCC’ that person may not realize that
08
they have been blind copied and may ‘reply all’
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Business E-mail Acronyms

ASAP - As Soon as EOD - End of Day

Possible
FYI - For Your OOO - Out of Office
Information

Y/N - Yes or No BTW - By the Way

EOM - End of Message IMO - In My Opinion

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Be Careful With Sarcasm and Humor
Don't get the context of facial expressions and tone of voice in email

Stick to expressing your message simply and straightforwardly, at least until you get
to know a recipient better.

If you really can't help yourself, at the very least include a "smiling" or "laughing"
emoticon to show you're kidding around.

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THANKS!
Any questions?

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