Communicatio

n Perspective
Lesson 1

Communication & Presentation

skills
Spring 2019
Overview

 The communication process

 Communication settings
 Basic principles of communication
 Communication Competence
Communication
 is the process of creating or sharing meaning in
informal conversation, group interaction, or public
speaking.

 Average time spent on various communication skills

 listening 53%
 reading 17%
 speaking 16%
 writing 14%
 Why We Communicate
 How does
communication help to
fulfill the following human
needs?

 Physical needs
 Identity needs
 Social needs
 Practical needs

.
.
Skills of Human
Communication
 Among the skills you’ll learn through your study of
human communication are these:

 Self-presentation skills enable you to present

yourself as (and just for starters) a confident, likable,
approachable, and credible person. It is also largely
through your communication skills (or lack of them)
that you display negative qualities.

 Relationship skills help you build friendships, work

with colleagues, and interact with family members.
These are the skills for initiating, maintaining,
repairing, and sometimes dissolving relationships of
all kinds.
 Interviewing skills enable you to interact to gain
information, to successfully present yourself to get the
job you want, and to participate effectively in a wide
variety of other interview types.
 ● Group interaction and leadership skills help you
participate effectively in relationship and task
groups—informative, problem solving, and
brainstorming groups, at home or at work—as a
member and as a leader.

 ● Presentation or public speaking skills will enable

you to manage your fear and make it work for you,
rather than against you. These skills will enable you to
communicate information to small and large
audiences and influence their attitudes and
behaviors.
Forms of Human
Communication
 Interpersonal communication
 Interviewing
 Small group communication
 Public communication
 Mass communication
Human Communication
 Early models:

 Linear, one-way event

 Resembles an archer
shooting a message at
a target

 Later models:
 Tennis game: Senders
and receivers
exchange messages
 Respond with verbal or
nonverbal feedback
 The Communication Process
 The Transactional Model of Communication
 Sources–Receivers
 Messages
Feedforward Messages
_ Feedback Messages
_ Meta Messages
Workplace messages
Upward Communication
Downward Communication
Lateral Communication
Grape vine
Communication Context

 Communication exists in a context that

determines, to a large extent, the meaning of
any verbal or nonverbal message

 Physical Context
 Cultural Context
 Socio Psychological Context
 The Temporal Context

 Channel
 Noise

 Physical
 Psychological
 Physiological
 Semantic

 Effects
Principles of Human Communiction
 Communication Competence
 Competent
communication:
 Effective
 Appropriate

 No single “ideal” or
“effective” way to
communicate

 Competence is
situational.

 Competence can be
learned.

.
 Characteristics of
Competent Communication
 A large repertoire of skills
 Adaptability
 Ability to perform skillfully
 Involvement
 Empathy/perspective taking
 Cognitive complexity
 Self-monitoring
 Characteristics of Social Media
 Leanness
 Asynchronicity
 Permanence
Social Media and Relational Quality
 Social media might seem
inferior
 Lacks richness
 Discourages community
 Superficial
Social Media and Relational Quality

 Can be rich and

satisfying

 Increases amount and

quality of interpersonal
communication

 Why?
 Easier
 Less complicated
 Communicating Competently with
Social Media
 Be careful what
you post
 Be considerate
 Respect others’ need for
undivided attention
 Keep your tone civil

.
 Communicating Competently with
Social Media

 Be mindful of bystanders
 Balance mediated
and face-to-face time
Activity 1:

 Objectives Self-Check
Think of any situation
● Can you draw/diagram a model of
communication that contains the elements
of source-receiver, messages, context,
channel, noise, and effects and that
illustrates how these are related to each
other?

On PPT print out .

Submission next week