Talking

Teaching
Communication

Speaking

Listening
 Communication

By: Levi Posadas, R. N.

Communication
• Interchange of information between
two or more people.
• Exchange of ideas or thoughts

• Basic element of human interaction

• A process in which people affect one

another through exchange of
information, ideas, and feelings.
Modes of Communication
• Verbal Communication
▫ Uses spoken or written words

• Non- Verbal Communication

▫ Uses gesture, facial expression,
posture/gait, body movements, body
language, eye contact, and tone of
voice
Characteristics of Communication
• - use of commonly understood
• Simplicity words
• Clarity • -Saying exactly what is meant
• Credibility • - worthiness of belief
• Timing & • -require choice of appropriate time
Relevance and consideration of the client
interest
• - involves adjustment on what the
• Adaptability doctor/nurse says & how it is said
depending on the moods of the
patient.
Elements of Communication
Sender Message Receiver

Feedback
Sender Message Receiver

•The Person who Feedback

encodes & delivers
the message.
•Person who wishes
to convey a message.
Sender Message Receiver

•Content of
communication Feedback
•May contain verbal &
non verbal & symbolic
language
Sender Message Receiver

•Person who receives Feedback

& decodes the
message
Sender Message Receiver

•Message returned by
the receiver. Feedback
•Indicates whether
the meaning of the
sender’s message
was understood.
Sender Message Receiver

Channels Feedback
•Means of conveying &
receiving the message.
•More Channels= Clear
understanding
Barriers of Communication

• Factors affecting the sender

• Factors affecting the message
• Factors affecting the receiver
Factors affecting the sender
• Mechanical ability to send or produce
sound
• Motivations – sometimes because of
embarrassment, shame, fear, or personal
motives.
• The sender may decides to conceal or
distort information.
Factors affecting the message

• Variety of meaning described to one

word or phrase may result in distortion.

• Language barrier

• Inappropriate terminology & noisy

background.
Factors affecting the receiver

• Inability to hear

• The receiver perception, limited

background & intellectual ability to
comprehend.

• Receiver attention or selective in

attention gives to the message.
 Factors Influencing
Communication Process
Values and Perception
• Values- standards that influence
behavior
• Perception- personal view of an event

• Each person has unique personality

traits, values, and life experiences, each
will perceives and interprets the
message.
Roles and Relationship
• Relationship between the sender and
receiver affect the communication
process.

• Choice of moods, sentence structure,

and tone of voice vary considerably
from role to role.
Environment

• People usually communicate most

effectively in a comfortable environment

• Lack of privacy may interfere with a

client’s communication about matters
the client consider private
Quiz
• 1. This is the personal view of an event.
• 2. Means of conveying & receiving the
message.
• 3. involves adjustment on what the
doctor/nurse says & how it is said depending
on the moods of the patient.
• 4. The Person who encodes & delivers the
message.
• 5. Content of communication
• 6-8. give 3 characteristic of communication.
• 9-10. Define Communication in your own
words