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T-PIM Reports
3G SSS Accessibility(TPIM)
AFR_DCR(TPIM)
Retainability(TPIM)
PRACH Propagation Delay(NetACt)
Area2
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CS and PS Call Flow diagrams
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Accessibility Troubleshooting Flowchart
Voice Access
PS Access Failure
Failure
Voice Trouble
RRC or RAB?
Shooting Path RRC , RAB or RAB Packet Allocation
Page 2
0/0 Reconfiguration? Failure
PS Trouble Shoot
Path Conversational
Voice RAB Failure PS RRC Failure PS RAB Failure
RRC Failure
Common Path
PS-NAS Drop Rate
(at call setup)
Voice RAB PS RAB Setup
RRC Setup or Setup or RAB
RRC Access? It’s related to
or RAB Access?
CORE, escalate to
Access?
the Market(Check
if it’s RNC wide)
Voice RAB Setup Voice RAB Access PS RAB Setup PS RAB Access
RRC Setup Failure RRC Access Failure
Failure Failure Failure Failure
Packet Allocation
Failure
Failure /
Failure / Failure / Failure /
Admission Failure / BTS Failure / UE
Transport DMCU Other
Control
Coverage
Check the Mainly caused by All other failures
Mainly caused Potentially a issue if only
availability lack of DMCU i.e. not AC, BTS,
by lack of IuB hardware, few sites
of resources. DMCU, TRANS or
resources (T1). configuration or has
resources Check the DSP UE are counted as
Detailed resource issue in problem. UE
the such as performance OTHER failures.
analysis can be the NodeB check problem if
DL Codes, measurements in Could be RF
done from CE usage at the problem
UL Load RNC. related, check bad
AAl2 CAC/ capacity report, happens in
(Prx total), Deep analysis coverage or
resource number of user RNC wide.
DL load required might be in compress Interference (UL or
reservation Also check
(Downlink an issue with the mode. DL).
counters. the UL noise
Tx power) DMCU HW.
level.
Accessibility Troubleshooting Per Cause – RRC Phases
Showing Failure Cause and phase Trigger
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Accessibility Troubleshooting Per Cause – RAB Access Phase CS Call
Showing Failure Cause and phase Trigger
RAB Releases
Failures in Allocation under different cause
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Accessibility Troubleshooting Per Cause – RAB Access Phase CS Call
Showing Failure Cause and phase Trigger
RAB Releases
Failures in Allocation under different cause
Accessibility Call Flow RRC RAB CS Calls 1. System Information (BCCH)
The UE reads the System Information that is broadcast on BCCH. The information is not read continuously. It is
only read if the information changes
• RRC Request Reject due to Transport Failure (include failure due to AAL2)
Transport failures are mostly due to T1 related issues which can be checked from BER counters. This counter will also include the number of
times the T1 was congested (AAL2 blocking).
Detailed analysis can be done from AAl2 resource reservation counters.
The cause for this counter can be coverage even though L1 synchronization has been achieved it can still be that a sudden
loss in coverage was experienced. If only one site is showing a high count for this counter the most likely cause is that it is
coverage related. If this is an RNC wide problem it needs to be determine if it is a specific UE type that is causing the
problem, this will require advance analysis .
Also verify that the uplink PRXnoise for the site is within acceptable range.
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RRC Setup Phase Failure Causes
• RRC Request Reject due to RNTI Allocation Failure
This counter point out resource issues in the RRMU. Investigate RNC dimensioning.
A site reset normally corrects these problems, if the problem does not clear or repeats a ticket should be open with the field technicians
to investigate. Potential issues on the site that can cause this problem can be:
Incorrect configuration data (audit the commissioning file for any discrepancies)
Corrupt files in the NodeB (Recommissioning should resolve this problem)
Corrupt software in the NodeB (Software upgrade/ downgrade can be used to reload the software in the site)
Faulty hardware (System module). It has been seen that replacing the system module resolved this problem. Note in these
instances there were no alarms on the site to indicate that there was a hardware issue.
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Voice RAB Setup Failure Causes
• Voice RAB Setup Failure Due to Admission Control
Same as RRC admission control, only difference is that now the exact number of voice attempts rejected due to admission can be seen rather than the total for all the
services.
• Voice RAB Setup Failure Due to Transport (includes failures due to AAL2 Iub)
Same as RRC setup failures due to Transport
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Call Drop Analysis Overview
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Call Drop analysis-1
• If cells is having high call drops ,check its neighboring cells with any faulty alarms
• Identify call drop root cause failure distribution and main failure contributor (radio, Iu, BTS, Iur, MS, RNC)
• Check SHO KPI if performance < 90% ( leads to radio failure)
Check if cells are at RNC border (check Iur capacity and SRNC relocation problem)
Detect badly performing neighbors using HO success rate per adjacency counters (M1013)
High incoming HO failure rate in all ADJS – check sync alarms
Assessing neighbor list plan and visualization check with map
Evaluate HO control parameters and trigger threshold
• Check ISHO KPI if RT ISHO < 90% or NRT < 80% (leads to radio failure)
Check missing neighbor (M1015), GSM frequency plan neighbor RNC and MSC database consistency audit, check alarm of
reference clock in 3G or in 2G, check 2G TCH congestion
Check RRC Drop ISHO RT / NRT
• Detecting DL or UL path loss problem if RAB drop due to radio (dominant call drop cause > 50%)
Check ASU failure rate (UNSUC_ASU) which link to NO RESPONSE FROM RLC
Mapping radio failures with Tx power and CPICH related parameters ->CPICHToRefRABOffset, PTXDPCH MAX
Check Call reestablishment timer -> T315 (rec.10s)
Ecno distribution for bad coverage issue (M1007C38-M1007C47)
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Call Drop analysis-2
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RAB & RRC Active Failures
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Mobility Failure Categories
HSDPA SHO
ISHO Failure
Failure
Intra-system
SHO Failure HHO Failure
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ISHO Failure
Undertake Parameter
Changes associated
with ISHO
Review and adjust
neighbour plan
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SHO Failure
Physical
Interference Neighbour Plan NRT Dylo and SHO
Resource Issues
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HSDPA SHO Failure
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Intra-system HHO Failure
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Voice Accessibility
The KPI measures user ability to access the mobile network for circuit switched voice calls. The metrics consists of 3 components of CS
Access call; RRC, NAS drop at call setup and RAB. The RRC part of the equation measures Conversational (originating and terminating)
calls. The RRC measures Conversational Voice and Data (CSV+CSD) while RAB part measures only Speech for both originating and
terminating causes. The NAS (non-access stratum) (signalling) part is now included as a NAS drop rate component, measuring the
percentage of RRC SRBs that dropped before RAB phase.
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Voice Retainability
The KPI measures the Circuit Switch Voice (Speech) call drop rate. The number of RAB active drop for CS Voice (CSV) caused by Iu
transport failure or radio interface synchronization failure or BTS failure or requested procedure failure in drift RNC (Iur) or RNC internal
failure or UE is not responding to an RRC message
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PS Access Failure Rate (GCR)
This metric measures the PS access failure rate for both interactive and background calls from a user prespective
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PS RAB Drop Rate (GCR)
This metrics measures the Packet Switched RAB drop rate. The RAB active drop for PS data caused by Iu transport failure or radio
interface synchronisation failure or BTS failure or requested procedure failure in drift RNC (Iur) or RNC internal failure or UE is not
responding to an RRC message.
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Example-UMTS – MHA Performance
Activity:
• Enabled parameter “MHA” on WCEL level as MHA were commissioned
in BTS Manager(MHA defined on BTS Manager)
• Audit performed from 3G dump on WCEL
• Correction on MHA in WCEL improved the Voice Drop Rate(%)