Corporate Social

Responsibility: EMPLOYEE

Prepared by:
JERI MAE M. ANGEL JOANA MARIE A. BLANCO
KAHLIL M. CAYABYAB OLIVA O. LEDDA
ROBELYN MAY Q. NIETO IRISH MYSTICA F. SANGUIR
INTRODUCTION

Corporate Social Responsibility

 is a management concept whereby companies
integrate social and environmental concerns in their
business operations and interactions with their
stakeholders.
Stakeholders
- One who is involved in or affected by a course of action

Primary Stakeholders Secondary Stakeholders

(Internal Stakeholders) (External Stakeholders)
 Stockholders  Community
 Customers  General Public
 Suppliers  Activists Groups
 Creditors  Business Support Group
Employees  Media
THE IMPORTANCE OF EMPLOYEES

The employees are he true assets of an organization. They are the ones
who contribute effectively towards the successful functioning of an
oganization. They strive hard to deliver their level best and achieve the
assigned targets within the stipulated time frame.
Importance of CSR for Employees

 A good CSR program can be used by a company to recruit and

retain employees
 Increase loyalty and job satisfaction.
 Boost employee engagement.
 Create a knock-on effect that improves productivity.
BUSINESS PROCESS OUTSOURCING (BPO)

 Business process outsourcing (BPO) is the practice of contracting a specific

work process or processes to an external service provider. The services can
include payroll, accounting, telemarketing, data recording, social media
marketing, customer support, and more. BPO usually fills supplementary
business functions, with services that could be either technical or
nontechnical.
History

 The IT-BPO industry started from a single contact center,

the Accenture Global Resource Center, which was founded
by Frank Holz in 1992. This marked the beginning of the local
BPO industry in the country.
 In 1995, the Special Economic Zone Act, thus establishing
the Philippine Economic Zone Authority, was passed by the
Philippine Congress. This Act provided lower area
requirements for developments and tax incentives, which
consequently attracted foreign investors.
 In 2010, the Philippines was then declared the world's BPO
capital. From this point, the BPO industry continued to grow
and generate more revenue, with the industry providing the
most job opportunities in the private sector
 Growth and impact

 In August 2014, the Philippines hit an all-time high for employment in the BPO
industry. From 101,000 workers in 2004, the labor force in the industry has
grown to over 930,000 in just the first quarter of 2014
 Growth in the BPO industry continues to show significant improvements with
an average annual expansion rate of 20%. Figures have shown that from $1.3
Billion in 2004, export revenues from BPO has increased to over $13.1 Billion in
2013.
 This growth in the industry is further promoted by the Philippine government.
Government programs include different incentives such as tax holidays, tax
exemptions, and simplified export and import procedures. Additionally,
training is also available for BPO applicants.
 Issues of Employees in BPO Industry

Health Issues
Security Issues for graveyard employees
Compensation (salary from the company, night
differential, allowances)
Long working hours
Health Issues
 Repetitive strain injury – hands
 Frequent hypertension (BP)
 Frequent Migraines and headaches
 Repetitive eye-strain
 Vocal problems
 Digestive System Related problems
 Depression
 Behavioral Issues
 Physical strain
 Weight loss
 Obesity
 Trouble in concentration
 Sleeping disorders
 Spondylitis / Back pain
 Suffering with thyroid problems
 Menstrual cycle problems
 Hearing disorders / problems
-International Journal of Trend
in Scientific Research and Development
Compensation (salary from the company,
night differential, allowances)

Lower compensation to employees, when in

fact, the client pays a high amount to the
BPO. (Avion)
Long working hours

For example, when your shift ends in 8:00, and a sudden

call came at 7:59, you have to take the call, and it might
take you hours for it to end.
Holidays are based on the clients’ time zones.
Published Issues

ACCENTURE caught manipulating employees

ALORICA faces labor strike in Philippines following union

allegations
Laws of the government that protect BPO
Employees

 Presidential Decree No. 442 of 1974

Labor Code of the Philippines (Article 82 – 87)
 RA 10151
Allowing the Employment of Night Workers thereby repealing Articles 130 & 131
of P.D. No. 442 , as amended, otherwise known as the Labor Code of the
Philippines
 DOLE Dept. Order No.119-12 , Series of 2012
Rules Implementing RA No. 10151
 DOLE Advisory No. 04-10
Guidelines on the Implementation of Flexible Work Agreements and Exemption
from Night Work Prohibition for Women Employees in the in BPO industry
Laws of the government that protect BPO
Employees

 DOLE Department Circular No. 01-08

Policy Guidelines governing the Occupational Safety and Health of Workers in
the Call Center Industry
 DOLE Department Circular No. 01-12
Contracting and Subcontracting BPO is not covered by DOLE Department
Order No.18-A, Series of 2011
 RA 11210
105-Day Expanded Maternity Leave Law
Laws of the government that protect BPO
Employees

 Senate Bill No. 57 “Magna Carta for Call Center Workers”

 House Bill No. 6921 “BPO Worker’s Welfare and Protection Act”
 House Bill No. 562 “BPO Worker’s Act”
Interests/Demands/Expectations of
Employees in BPO Industry

1. High and Just compensation

2. Lesser holidays
3. Comfortable sleeping quarters
4. Free meals and snacks
5. Free coffee
6. Faster Promotion
CSR Programs of BPO Industry for Employees

The BPO industry has made a huge impact on the local economy. It has
been one of the consistent growth drivers, generating tens of thousands of
jobs year after year and contributing significantly to the country’s GDP. BPO
companies have proliferated through every corner in the Philippines and
have branched out to other investment destinations in the country.
CSR Programs of BPO Industry for Employees

ALORICA
 is a worldwide leading provider of customer management
outsourcing solutions spanning the entire customer lifecycle. From
customer acquisition and sales, to customer care and support, to
logistics and fulfillment, Alorica offers a seamless customer experience
across all service channels.
 Alorica’s award-winning Business Process Outsourcing services span
both the Business-to-Consumer (B2C) and Business-to-Business (B2B)
sectors across all industries for Fortune 1000 companies.
Headquartered in Irvine, Calif. with more than 48,000 employees in 73
locations, Alorica offers the proven industry experience and know-
how to provide a total customer management solution.
Health, Wellness and Financial Security

Benefits include:
 Medical Benefit (Regular)
Maximum Benefit Limit
 Php 110,000 to Php 210,000.00 will vary depending on employee level
 Full coverage
Dependent
 Entitlement of Maximum 2 dependents
 Dependent coverage is subsidized by the company with 50/50 sharing for
agents and rank and file
Health, Wellness and Financial Security

 MEDICAL BENEFIT (PROBITIONARY)

 Probationary HMO card is available 2 weeks from hire date

 Probationary HMO card must be returned once the card for regular
employees is claimed
 Probationary employees are entitled to Php 5,000.00 coverage
Health, Wellness and Financial Security

 INSURANCE (PROBITIONARY)
Coverage:
 Php 300,000 Accidental death coverage, permanent total & partial
disability
 Php 300,000 Unprovoked murder and assault
 Php 300,000 Burial assistance if death is due to accident
 Php 10,000 Accident Medical reimbursement
Health, Wellness and Financial Security

INSURANCE (REGULAR)

24 x monthly salary for natural death

Additional 24 x of monthly salary if death is due to
accident
Terminal illness Benefit
Health, Wellness and Financial Security

 GOVERNMENT MANDATED BENEFITS

SOCIAL SECURITY SYSTEM (SSS)

 SICKNESS benefit
 Maternity benefit
PHILHEALTH
 INPATIENT Services
 OUTPATIENT Services
Pag-IBIG FUND
 Provident/Savings benefits
Health, Wellness and Financial Security

PAID TIME OFF (PTO)

 An employee may earn up 20 PTOs or leaves in a year
 Accrual rate is 1.67 per month for full-time employees; 0.87 per month for part-time
employees
PTO usage:
 Employees may start using their earned PTOs upon regularization
PTO Conversion:
 For regular employees only
 All unused PTOs in excess of 5 days will be converted to cash; paid every 2nd payout of
January
 The 5 remaining PTOs after conversion will be carried over to the following year
Emergency PTOs:
 5 days per year subject to PTO guidelines
Health, Wellness and Financial Security

 GOVERNMENT MANDATED LEAVES

 Maternity Leave
 Paternity Leave
 Solo Parent Leave
 The Magna Carta of Women
 Anti-Violence Against Women and their Childern
 Health, Wellness and Financial Security
Other Benefits:
 Competitive compensation package (above-average industry
compensation standard)
 Health and medical benefits of the emoloyees and their
dependents
 Balancing their work and family with vacation leave and sick
leave conversion Commission/Bonus pay in addition to your
competitive wage (program specific)
 Night differential pay
 Group life insurance
Health, Wellness and Financial Security

 Career growth through promotion and leadership training

 Recognition for work well done
 Lucrative employee referral program
 Friendly, safe and clean working environment
 Exceptional amenities and fun employee engagement
programs
Creating a healthy work environment for BPO
employees

TELUS International Philippines

Given the health challenges that many BPO employees
encounter due to the demands of the job – such as working
graveyard shifts and dealing with stress – TELUS International
Philippines provides team members with various facilities,
benefits and perks geared towards keeping them healthy
and fit.
List of the facilities available at all five TELUS International
Philippines sites, as well as the benefits, sports and de-stressing
activities for all the employees:

 Gym facilities
TELUS International Philippines

 Snooze boxes
 Game rooms
 On-site clinics
 Health Maintenance
Organization
TELUS International Philippines

 Power ID
 Themed days
 Annual sports activities
 Special interest groups
ACCENTURE

Accenture is a multinational professional services company that

provides services and solutions in strategy, consulting, digital,
technology and operations.
Accenture has made it to the list of Fortune’s World’s Most
Admired Companies 14 consecutive times. Here in the
Philippines, it has become one of the pillars of the BPO industry,
being one of the largest IT companies in the country. It tops the
list of top companies for 2012 in terms of revenue, with P28.104
billion.
The company offers competitive salary rates, standard government
benefits, and healthcare. Aside from the usual perks, Accenture is
best known for providing high-quality working conditions and a
conducive work environment, where employees are considered to
be main assets. The company values work-life balance and provides
different lifestyle perks and privileges.
 The health and wellness of employees is critical to their
success both personally and professionally. They provide
programs that help our employees live healthy lifestyles.

 Employee Assistance Program

Confidential support for challenging issues such as stress, substance
abuse, depression and anxiety.

 Gym and fitness discounts

Accenture negotiates special rates with gyms/fitness centers across
the country.
 Health and Wellness Fair
Accenture gives free dental check-up, free body analysis, blood
pressure examination, body sugar and BMI check-up, and more at the
Wellness booths during the Health and Wellness month.

 Focus on Employees
Accenture undertakes a holistic approach to employee health and
wellness.
Value-Adding CSR

 Providing assistance to employees for their relocation (if employees’

home is far from the bpo site)
 Allocating budget for team buildings
 Providing more sleeping quarters for employees working in the
graveyard shift
Value-Adding CSR

 Less call volume per employee to lessen their stress

 Employee academic development
 Providing shuttle services at night where employees in the night shift
can ride without worrying of their safety
Value-Adding CSR

Providing programs that will help employees reduce their

smoking habits
 Assistance with the rehabilitation of employees who are heavy smokers

Purchase of anti-radiation computer screens for

employees to protect their eyes from excessive use of
computers
Hazard pay for employees working during typhoons.
Allowing employees take leave during national-declared
holidays.