NCRs

No Statement Clause(s)

1 (Control of measuring and monitoring devices)

excluded in the scope of quality management
7.6 /
system as stated in the quality manual but no clear
4.2.2
justification mentioned and it implemented in real
work
2 Responsibilities and authorities towards the quality 5.5.1
management system are not defined on the job
description of all functions at all levels
3 There are 8 NCRs raised form last internal audit
and correction done in a good manner however the
8.2.2/
corrective actions and evaluation of effectiveness 8.5.2
need to be conducted
No Statement Clause(s)

4 The output of management review meeting not

converted to corrective actions as per required by 5.6.3
management review procedure QP-011
5 The maintenance program for JAN & FEB 2013 not
conducted as per required by 2013 maintenance
6.3 / 7.5.1.c
plan.
6 User satisfaction survey found available for ten
8.4
users, but there was no analysis of these data.
7 Preventive maintenance for X-ray equipment not
6.3/7.5.1.c/
conducted as per planned due to lack of spare
7.6
parts.
8 In the material stores auditor noticed that there were no
tags or stickers to show the inspection status of the
7.5.3/7.5.
materials.
No Statement Clause(s)

9 Actions to eliminate the causes of potential

nonconformities in order to prevent their 8.5.3
occurrence not found satisfactory
10 The scope of quality manual need to be clear and 4.2.2.b
brief.
11 Use of statistical techniques need to be more
advance. 8.1
12 Recommendation for management review input
need to be conducted from a number of sources. 5.6.2
13 Translation of some directions in the quality policy
in to SMART objectives not fully conducts. 5.4.1
No Statement Clause(s)

14 Some used records and W/I are not fully identified

and controlled 4.2.3
15 Statutory and regulatory requirements applicable to
the service are not fully identified in form CTAF-01- 5.1.a,
04. 7.2.1c
16 Customer complaints and their recommendations
7.2.3.c
need to be conducted with cooperation of other
parties in the airport or to find creative way.
17 In the Food Analysis Laboratory two operators 6.4/6.2.2.d
were not wearing nylon caps
No Statement Clause(s)

18 In the Quality Manager’s office auditor reviewed a

number of internal audit reports. Auditor noted that 8.2.2
regularly in all audit rounds for past two years
some 70% of nonconformances were noted in the
design department. The procedures required
auditing all departments at six monthly intervals
and this was followed strictly ever since
implementation of the system.
19 There are no suitable methods to demonstrate the 8.2.3
ability of the processes to achieve planned results.
20 In the production hall auditor noticed two weighing
7.6
machines. Weighing machine serial no. 1624 had
an affixed label stating due date for calibration
which was over 4 months ago. Weighing machine
serial no. 1636 had no calibration label attached.
No Statement Clause(s)

21 There is no specific action for monitoring customer

perception. 8.2.1

22 Before an audit in the Design Department in XYZ

7.3.6
Ltd. the auditor reviewed the Design and
Development Manual and noticed that it did not
contain procedures for design validation. During
the audit the auditor reviewed the documentation
pertinent to a selection of ten completed projects #
99/007, 99/010, 99/020, 99/025, 99/031, 99/042,
99/051, 99/054, 99/062 and 99/070 and was
unable to find any records of design validation
activity. Design Director explained that as every
design was unique and one off the requirement for
design validation was not applicable to the
products they were designing. 7.3.6
No Statement Clause(s)

23 There are no clear actions to ensure the

effectiveness of the quality management system 8.5.1
through the use of the quality policy, quality
objectives, audit results, analysis of data,
corrective and preventive actions and management
review.
24 QC Records not indicate the person(s) authorizing
8.2.4
release of product for delivery to the customer.
25 Manual handling used due to lack of handling 7.5.5/
equipment 6.4/ 5.1.e