Introduction to Automate Insurance

Company Process
Advantages of Insurance Process Automation
 The Work processes become more controlled and measurable
through automation.
 Managers can focus more on managing anticipated workloads and
on measuring and improving the overall processes.
 Greater manageability of data.
 Automate manual processes and eliminate the armies of people
that had to do routine and mundane tasks
 Business process can be managed effectively and in optimized
manner
 Automated decision-making applications are helping companies
accelerate how they turn insight into action
 Reduce Operation cost

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 Business Operation

 A Business Operation can be

• Manual: performed by human(s)

• Semi-automatic: involves both human
and system
• Automatic: performed autonomously by
a system

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 Relationship among Concepts

Business Process (i.e. what is intended to happen )

Is defined in a
Is Managed by

Process Definition Workflow Management System

(A representation of what is intended (Controls automated aspects of the business process)
to happen) Used to manage
and create
Sub Processes Composed of
Process Instances
(A representation of what is actually happening)
Activities
Which may be Include one or more
or
During execution are
represented by Activity Instances

Manual Activity Automated Activities Which Include

(Which are not managed as part of the And/Or

workflow system)

Work Items Invoked Applications

(Tasks allocated to a workflow (Computer tools/applications used to
participant) support an activity)
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 Automated Activities include:
 Sales & Marketing activities
 Campaign
 Brochure download
 Feedback forms
 Insurance Order Processing
 Verification and Validation of Application Nos and
Aspirants details
 Assigning a unique Application No. to Insurance aspirants
 Punching of orders
 Calculating Premium amount

 Insurance Maintenance
 Tracking Policies status
 Maintaining individual Agent records
 Claims Management and Policy Servicing
 Commission Payment Processing
 History and audit trail
 Keeps track of outstanding receivables

 Reports Generation
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 Insurance Order Processing

Quality Check Tracking Fund Clearance Management

Policy Management
Centralized Insurance Management

Customer Relationship Management

Commission Payment Processing

Claim Management

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Reports Generation at each level
 Product Introduction

Data mining & Reporting Disbursement

System

Distribution
Information Security
& Disaster Recovery
Management

Claims Management Spectrum of Automation Sales & Marketing

Legacy Maintenance

Quality Check or
Policy Compliance
Administration

Insurance Application
processing