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STAFF – RELATIVE COMMUNICATION

INTRODUCTION
AIM

Aim of todays presentation is to


understand Staff - Relative
Communication and Methods to
ensure its effectiveness.
References :-
Open Sources.
Hospital Tweets.
Articles
 Vocera Healthcare
 S Devis – Nurse in Onco Dept Ohaio
 Better Health.
 Professional Papers.
 Video by ‘ The ACHonline’
PREVIEW

DEFINING STAFF – RELATIVE COMMUNICATION - PARAKH JAIN

REQUIREMENT OF EFFECTIVE STAFF – RELATIVE COMMUNICATION


- PURVA

CHALLENGES / BARRIERS FOR STAFF – RELATIVE COMMUNICATION


- JHANVI

METHODS TO ENSURE EFFECTIVE STAFF – RELATIVE COMMUNICATION


- AJAY K SHARMA
PART I
DEFINING STAFF- RELATIVE
COMMUNICATION
DEFINING STAFF – RELATIVE
COMMUNICATION

• Staff relative communication is the conversation or exchange


of information between a healthcare professionals ( Doctors /
Nurses / Staff ) and kin of the patient.
Features

• Defining Patient’s Relatives.

• Rights of a patients on sharing of information.

• Occasions / Circumstances under which communication takes


place.

• Communication in sensitive situations.


PART II
REQUIREMENT OF
EFFECTIVE STAFF
– RELATIVE
COMMUNICATION
REQUIREMENT OF EFFECTIVE STAFF-
RELATIVE COMMUNICATION.
◦ Communication technology supports patients and their loved ones throughout the
healthcare experience by facilitating effective patient engagement before, during
and after a hospital stay.
• Prevents medical errors.
• Helps in enriching patient’s health.
• Patient data transmitting.
• Leads to smooth coordination among staff so that they can make understand the
patient’s problems to it’s relatives more effectively.
• Encourages moral
• Staff can give a homely feeling to the relatives as relatives might get hyper in
some situations which are uncontrollable and the staff could calm them down.
• Makes the relative feel valued
• Misinterpretation of information by the staff to the relatives.
PART III
CHALLENGES / BARRIERS FOR
STAFF – RELATIVE COMMUNICATION
CHALLENGES/ BARRIERS FOR
STAFF- RELATIVE COMMUNICATION.
◦ Effective communication between the staff (health care providers)
and patients and their families is essential to safe and quality care.
◦ Poor communication between the staff and the patient’s relatives
might lead to misunderstandings and disputes.
◦ To develop a strong relationship, some of the most important factors
required for good communication are to be yourself, be honest, be
genuine, show that you care, and follow through. Do not forget the
importance of including the family in communicating with the
patient.
◦ Remember to focus your responses to the patient’s relatives about
what you can do versus what you are not able to do for them.
Some challenges in communication are:
 Inadequate handovers or transitions of care.
 Poor discharge planning or unclear instructions
 Language problems such as limited English proficiency, literacy and health
literacy of patients.
 Age related challenges
 Cultural barriers and misunderstandings
 Errors in test results and medical orders
 Family meetings
 Relatives of intensive care unit (ICU) patient suffer emotional distress that
impairs their ability to acquire the information they need from the staff.
 The communication between both, the relatives and the hospital staff can be
strengthened through variety of programs to improve communication skills.
PART IV
METHODS TO ENSURE EFFECTIVE
STAFF – RELATIVE COMMUNICATION
METHODS TO ENSURE EFFECTIVE
STAFF – RELATIVE COMMUNICATION

• Hospital Policy and Ethics.


– A well documented vision and policy on staff – Relative
Communication.

– Defined level of communication.

– Dos and Don’ts.

– Grievance Handling Mechanisms.


• Training and Monitoring.

– Training modules for new inductees.

– Patient and Relative feedback.

– Continuous on the job training .

– Recording certain conversations for training and quality


enhancement purposes.
• Points To Be Ensured for
Effective Communication.
– Patient Centric Approach.
– Be a good Listener.
– Be Brief , concise and truthful.
– Use simple language ( Avoid Med Jargon).
– Be courteous , respectful and firm.
– Keep Legal angle in mind.
• Communication in Sensitive Areas and Circumstances.
– ICU.
• Empathy.
• Avoid Predictive outcome – you are not god.
• Be firm on safety of Patient
• Breed Hope.
– Breaking of Bad News
• Be polite
• Assure rendering all assistance.
• Spend some time with the aggrieved.

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