understand Staff - Relative Communication and Methods to ensure its effectiveness. References :- Open Sources. Hospital Tweets. Articles Vocera Healthcare S Devis – Nurse in Onco Dept Ohaio Better Health. Professional Papers. Video by ‘ The ACHonline’ PREVIEW
DEFINING STAFF – RELATIVE COMMUNICATION - PARAKH JAIN
REQUIREMENT OF EFFECTIVE STAFF – RELATIVE COMMUNICATION
- PURVA
CHALLENGES / BARRIERS FOR STAFF – RELATIVE COMMUNICATION
- JHANVI
METHODS TO ENSURE EFFECTIVE STAFF – RELATIVE COMMUNICATION
- AJAY K SHARMA PART I DEFINING STAFF- RELATIVE COMMUNICATION DEFINING STAFF – RELATIVE COMMUNICATION
• Staff relative communication is the conversation or exchange
of information between a healthcare professionals ( Doctors / Nurses / Staff ) and kin of the patient. Features
• Defining Patient’s Relatives.
• Rights of a patients on sharing of information.
• Occasions / Circumstances under which communication takes
place.
• Communication in sensitive situations.
PART II REQUIREMENT OF EFFECTIVE STAFF – RELATIVE COMMUNICATION REQUIREMENT OF EFFECTIVE STAFF- RELATIVE COMMUNICATION. ◦ Communication technology supports patients and their loved ones throughout the healthcare experience by facilitating effective patient engagement before, during and after a hospital stay. • Prevents medical errors. • Helps in enriching patient’s health. • Patient data transmitting. • Leads to smooth coordination among staff so that they can make understand the patient’s problems to it’s relatives more effectively. • Encourages moral • Staff can give a homely feeling to the relatives as relatives might get hyper in some situations which are uncontrollable and the staff could calm them down. • Makes the relative feel valued • Misinterpretation of information by the staff to the relatives. PART III CHALLENGES / BARRIERS FOR STAFF – RELATIVE COMMUNICATION CHALLENGES/ BARRIERS FOR STAFF- RELATIVE COMMUNICATION. ◦ Effective communication between the staff (health care providers) and patients and their families is essential to safe and quality care. ◦ Poor communication between the staff and the patient’s relatives might lead to misunderstandings and disputes. ◦ To develop a strong relationship, some of the most important factors required for good communication are to be yourself, be honest, be genuine, show that you care, and follow through. Do not forget the importance of including the family in communicating with the patient. ◦ Remember to focus your responses to the patient’s relatives about what you can do versus what you are not able to do for them. Some challenges in communication are: Inadequate handovers or transitions of care. Poor discharge planning or unclear instructions Language problems such as limited English proficiency, literacy and health literacy of patients. Age related challenges Cultural barriers and misunderstandings Errors in test results and medical orders Family meetings Relatives of intensive care unit (ICU) patient suffer emotional distress that impairs their ability to acquire the information they need from the staff. The communication between both, the relatives and the hospital staff can be strengthened through variety of programs to improve communication skills. PART IV METHODS TO ENSURE EFFECTIVE STAFF – RELATIVE COMMUNICATION METHODS TO ENSURE EFFECTIVE STAFF – RELATIVE COMMUNICATION
• Hospital Policy and Ethics.
– A well documented vision and policy on staff – Relative Communication.
– Defined level of communication.
– Dos and Don’ts.
– Grievance Handling Mechanisms.
• Training and Monitoring.
– Training modules for new inductees.
– Patient and Relative feedback.
– Continuous on the job training .
– Recording certain conversations for training and quality
enhancement purposes. • Points To Be Ensured for Effective Communication. – Patient Centric Approach. – Be a good Listener. – Be Brief , concise and truthful. – Use simple language ( Avoid Med Jargon). – Be courteous , respectful and firm. – Keep Legal angle in mind. • Communication in Sensitive Areas and Circumstances. – ICU. • Empathy. • Avoid Predictive outcome – you are not god. • Be firm on safety of Patient • Breed Hope. – Breaking of Bad News • Be polite • Assure rendering all assistance. • Spend some time with the aggrieved.
Program and Proceedings - 11th International Regional "Stress and Behavior" Neuroscience and Biopsychiatry Conference (North America), June 22-24, 2017, Miami Beach, FL, USA