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Interview questions:
• are derived from the job analysis
• are standardized – all candidates
are asked the same questions
• focus on behaviours / attitudes
• Identify basic core attributes
FIRST INTERVIEW
Interview questions identify levels of :
• Motivation
• Enthusiasm
• Sincerity
• Sensitivity
• Previous Experience
• Other skills
• Additional languages
SECOND INTERVIEW
• 20 minute - In depth standardized questionnaire
with panel audition and / or exam
• Structured Interview questions focusing on:
– Enthusiasm
– Communication
– Focus / Teamwork
– Professional skills / experience (BOH)
– Professional image
– Composure (FOH+)
– General Information
– Position specifics and scheduling expectations
• Knowledge, Skills, Abilities and Other attributes
CANDIDATE AUDITIONS
• Situational audition for panel interviewers
• “Facts at a Glance” sheet researched
• One of four situations presented
• Candidates respond in role-play based situation
• Score card evaluation focusing on:
– Enthusiasm
– Originality / creativity
– Verbal skills – tone, diction, choice of language
– Body language
– Overall impact
CANDIDATE TESTING
• Written tests are specifically designed to evaluate
knowledge
– Protective service officers
– Cooks / chefs
– Servers
– Bartenders
Closed loop
recruitment
Process!
TIPS FOR A SUCCESSFUL JOB FAIR
1. Organization, Organization, Organization
2. Communication, Communication, Communication
3. Clearly outlined and simplified positions
4. Morning briefings
5. Single coordinator
6. Colour coded documents
7. Standardized questionnaires with score card
8. Co-operation of all departments
9. Extensive debrief of successes and shortfalls
MORE TIPS FOR SUCCESS
10. Uniform shirts – easy identification of key people
11. College co-operative programs and interns (HR)
12. Manual tracking or digital (spreadsheet / database)
13. Minimize time delays by streamlining process – circle
score don’t write
14. Have applicant bring references to 2nd interview
15. Staple documents together (No paperclips)
16. Second interview information sheet
17. Blind audit entire process – third party
18. Have fun!
ORIENTATION AND TRAINING
IAPPA – 2002 / 2003 Spirit of Excellence Awards
• 1st Place – Best Guest Services Program
• 1st Place – Best Safety Awareness Program
• 1st Runner up – Best Orientation Program
• 2003 Finalist – Best performer in costume character