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Solving Process
1. Mess-finding
2. Fact-finding
3. Problem-finding
4. Idea-Finding
5. Solution-finding
6. Acceptance-finding
7. Follow-up (my addition)
Morale
Turnover
Evans, 1990
What SHOULD be
Gap
What ACTUALLY is
Gap
Gap
Gap Gap
Measures of Effectiveness
Organization’s Goals
Basic Issues
Existing Models
Obstacles
Driver problem
• Check Sheets Bus problem
Student problem
Mess Problem
• Devil’s Advocacy
• Five “Whys?”
• Root Cause Analysis
MGT 575 Creative Problem ©2006 Victor E. Sower
Solving
Idea-Finding
Creativity is important.
• Cause-and-Effect Diagrams
Practicality
Cost
Performance
Time
ROI
NPV
Trust Obstacles
Resources
Power
Plan Risk
• Gantt Charts