- International Organization for

Standardization

- An organization which develops and

publishes International Standards

 ISO International Standards

ensure that products and services
are safe, reliable and are of good
quality.
DO WE NEED QUALITY
MANAGEMENT SYSTEM
IN THE DepEd?
 LEGAL BASIS

• Administrative Order No. 161 s. 2006 (Institutionalizing Quality

Management System in Government) dated October 5, 2006
• Executive Order No. 605 s. 2007 (Institutionalizing the Structure, Mechanism
and Standards to implement the Government Quality Management Program,
amending for the Purpose Administrative Order No. 061, s. 2006) dated
February 23, 2007
• Republic Act No. 9485 (An Act to Improve Efficiency in the Delivery of
Government Services to the Public by Reducing Bureaucratic: Red Tape,
Preventing Graft and Corruption, and Providing Penalties)
• Administrative Order 25, s. 2011 (Creating an Inter-Agency Task Force (IATF)
on the Harmonization of Government Performance Monitoring Information
and Reporting Systems).
 EO NO. 605: INSTITUTIONALIZATION OF THE GOVERNMENT
QUALITY MANAGEMENT PROGRAM

• Directs department/agencies under the Executive Branch and

GOCCs to adopt ISO-QMS and pursue certification
• Enjoins SUCs and encourages LGUs, Judiciary, Legislation, public
schools and constitutional offices to establish ISO-QMS and
pursue certification
• Directs establishment of citizens' charter of key government
offices as service guarantee.
 DCNHS
ISO Certification
Quality
Management
System
(QMS)
ISO 9001:2015
 ISO 9001:2015 Standards
•5 LEADERSHIP
5.2 Policy 5.2.2 Communicating the quality
5.2.1 Establishing the quality policy
policy • Documented information
• Appropriateness • Communicated and understood
• Commitments • Available to interested parties, as
• Framework for objectives appropriate
 Stationery of the School Head

Code

What is a Quality Policy?

Quality Policy is top

management's expression of its
intentions, direction, and aims
regarding quality of its products
and processes. (ISO9001)
 The Davao City National High School
aims to be the leading public
educational institution in Davao Region
and is committed to:

1. Provide quality educational services

to all its stakeholders in accordance
with the policy requirements of
Department of Education, Civil Service
Commission and ISO9001:2015 Standard;
2. establish, maintain and monitor the
Quality objectives at the different levels
To ensure Quality Management System;
3. strengthen the culture of academic
research among faculty, students and
non-teaching personnel to improve the
quality of life among the stakeholders;
4. accommodate all types of learners
in response to the mandate of the
Department of Education and in support
to the Sustainable Development Goals
(SDG) on inclusive education;
5. extend technical and moral support
to identified community as part of the
social responsibility of the school;
6. increase availability, accessibility and
utilization of financial resources to
enhance delivery of support services;
7. create a safe and conducive learning
Environment for all stakeholders;
8. continually maintain and improve the
Processes for the effective delivery of the
Educational services; and
9. produce quality graduates to different
HEIs, TVIs, SUCs in the Philippines.

In achieving these commitments, the top

management pledges to regularly review
this quality policy and be communicated
and understood within the organization.
If ISO 9001:2015
is poorly practiced,
it is a burden
to the organization.
If ISO 9001:2015
is properly practiced,
it provides extra
support to the
organization.
-
 BENEFITS OF ISO 9001 IN GOVERNMENT SCHOOLS
QMS GAPS QMS IMPROVEMENT FOR FURTHER
IMPROVEMENT
Absence of quality policy, Defined quality policy, address expectations of key
objectives and plans objectives and plans stakeholders

Unclear flow of information installed control of documents enhance organizational

and records knowledge
Recurring transactional errors installed control promote risk-based thinking
nonconforming services
Unclear procedures documented work procedures streamline processes

. Lack of systems audit and installed internal quality audit improve capacities in system
review audit