FMS Document Matrix

Required Documents Outright Feedback Product Recall

Photo-side, top shot and product   
Incident Report   
Investigation Details
DR/STO   
FBIR Form X  
Product Return   
Stock Transfer Receipt X  
Product Destruction Report X X  X 
E-IFD  X X

* Resolution owner will notify final disposition if item is for return or for disposal based
on the information provided by customer or store and/or results of investigation
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint
Yes No Document requirements, if no product return required

Substandard sensory attributes

• Flavor/Taste  Photo-side, top shot and product indicating defect and code ; Incident Report;
delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
• Odor  Sensory Evaluation Report; Cook test result (if applicable)

• Texture & consistency 

• Appearance

- Unopened (RR and buns) --  Photo-side, top shot and product vis-à-vis color guide ; Incident Report; delivery
receipt, FBIR; Approved product destruction

- Opened  Photo-side, top shot and product indicating defect and code ; Incident Report;
delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
Sensory Evaluation Report; Cook test result (if applicable)

Physico-chemical attributes (except chicken)

• Size and dimension --  Photo-side, top shot and product indicating dimension, size and weight; Incident
Report; delivery receipt, FBIR; Approved product destruction

• Under weight --  Photo-side, top shot and product indicating dimension, size and weight; Incident
Report; delivery receipt, FBIR; Approved product destruction
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint Yes No Document requirements, if no product return required
Packaging Integrity
• Weak seal/open pack/loose packs -- 
• Torn packaging and dilapidated -- 

• Holes and punctures -- 

• Bloated -- 
Photo-side, top shot and product and packaging ; Incident Report; delivery
receipt, FBIR; Approved product destruction
• Wrong packaging -- 

• Wrong item inside packaging -- 

• Packaging Design Defect -- 

Label and coding integrity

• faded -- 

• incorrect label --  Photo-side, top shot and product indicating code or absence ; Incident Report;
• no label --  delivery receipt, FBIR; Approved product destruction

• tampered -- 
FMS Product Return Matrix
For Product Return and Submission
Nature of Complaint Yes No Document requirements, if no product return required

Food Safety Incidences

• Any foreign object or sanitation defect contamination  -- Remaining batch or affected batch; Photo-side, top shot and product indicating
defect and code ; Incident Report; delivery receipt, FBIR; DR/STO; Product
• Food poisoning  --
Return; Stock Transfer Receipt ; Laboratory results (for poisoning, allergen
• Allergen Contamination  -- contamination)

• Spoilage  --

• Spoilage related to molds

• Unopened pack (RR and buns) --  Photo-side, top shot and product indicating code or absence ; Incident Report;
delivery receipt, FBIR; Approved product destruction
• Opened pack  --

Food borne illness (Salmonella, E. Coli 0157, Listeria,  -- Photo-side, top shot and product indicating defect and code ; Incident Report;
Hepatitis) delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
Laboratory results (for poisoning, allergen contamination)
Chemical or toxic contamination  --

Signs of Temperature abuse

• Greening  --
Photo-side, top shot and product indicating defect and code ; Incident Report;
• Slime  --
delivery receipt, FBIR; DR/STO; Product Return; Stock Transfer Receipt ;
Sensory Evaluation Report; Cook test result (if applicable)
• Off-odor  --