Voice and Wireless

Communication, Its
advantages for business
 Inthe age of technology, voice mail
technology allows flexibility in staying in
touch without the aid of the computer.
 It includes:
Voice Mail Communication
Cell Phone Communication
Text Messaging
Voice Mail Communication

 Update your greeting often to reflect your

schedule and leave special announcements.
 Leave your email address, fax number, or mailing
address on your greeting as it can be useful for
the callers.
 Encourage callers to leave detailed messages.
 Instruct callers on how to review their messages
or be transferred to an operator.
 Check your voice messages within 24 hours
When leaving a message, improve your
communication by following these:
 Speak slowly and clearly, and repeat you name and phone
number at the beginning and end of the message.
 Spell your name for the receiver who may need your
correct spelling.
 Leave a detailed message
 Keep your message brief (may be 60 seconds or less).
 Ensure that your message is understandable. Don’t call
from places with distracting noise. See your connection is
adequate to complete your message.
Cell Phone Communication

 Observe wireless free quiet zones.

 Respect others in crowded places.
 Think safety.
Text Messaging

 Text messaging on a cell phone or personal

digital assistant is a refinement of
computer instant messaging.
 Within limited character your message
should be clearly stated
 The message should be effective and
written appropriately
Teleconferencing (Advanced Planning)

 Make a list of attendees and check their availability

 Check with service provider about any prior reservations
 Be on time
 Contact al persons and give them time and date of the
teleconference
 Create agenda for the teleconference
 Send handouts and supplementary materials
 Chose location where there is little or no noise
 Turn of call waiting
Teleconferencing (During the Call)
 Begin at scheduled time
 Take roll call at the beginning of the call
 Outline objectives of the meeting
 Give guidelines for the call
 Make concise presentations
 Pause periodically throughout the teleconference
 Before ending address each person by their names asking for
questions and doubts
 Use mute button on the phone when your are not speaking
 Direct questions to specific persons
 Avoid putting phone on hold during conference
 Encourage participants to offer feedback on the teleconference
 Videoconferencing (Rules to Maximize its
Effectiveness)
The most basic form of transmission of images (videos) and speech (audio) back and
forth between two or more physically separate locations.
 Room Dynamics- Background colours and textures; lighting
 Use of Microphone- positioning and unwanted noise
 Clothes and Colours- Colour at work include pastel shades, avoid dark and white
at videoconference, avoid anything that can cause visual illusions like stripes or
checks, or shiny clothes that will reflect light.
 Call Preparation- Familiarize yourself with the room, equipment and their
operation
 Meeting Etiquette- The Chairman can ask to introduce themselves, ask to raise
hands for attentive videoconference, announce who is entering and leaving the
room during the videoconference, speak clearly and slowly, not loudly!!
 Camera Use- The larger you are on screen, easier it is for people to see your
facial expressions. Look at the camera not at the screen , or else it will seems as
if you are not looking directedly to the participants.
 Visual Aids- PowerPoints and Pictures and Videos can be used