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thoughts or ideas
Takes place between two or more
people
Involves everyday exchange that
may be formal or informal
Can be easily recognized
Both verbal and non-verbal
information is completely
controlled by the sender.
Verbal channels rely on words
Non-verbal channels
encompass facial expressions,
controlled body movements,
color and sound
Recognized subconsciously
by the receiver
Not always under direct
control of the sender.
Body language may reveal
one's true emotions
Subconscious reception and
interpretation of these signals
is often described with
arbitrary terms like gut-feeling,
hunch, etc.
Gaining information Building understanding
Interpersonal Needs
William Schutz has identified three
Interpersonal needs
Inclusion – It is the need to establish
identity with others.
Control – It is the need to exercise
leadership and prove one's
abilities.
Establishing Identity Affection - It is the need to develop
relationships with people.
1) Effective Communication
Listen carefully
Understand what is being
communicated
Improve the way you listen
Clarify any questions with
the other person
2) Assertive
Communication
Direct your message
only to the person you
intend to communicate
with
Say what you think
and feel
Encourage others to
give you feedback
3) Conflict Resolution
Ask yourself how the conflict affects you
and why it is important
Maintain a positive attitude and
communicate positive intentions
Discuss the problem
4) Anger Management
Become more attuned to
your feelings
Diffuse your anger by
taking a deep breath
Express yourself
responsibly
Try exercising and
mediating
1. Interpersonal communication is
inescapable: Not only words, but
through tone of voice ,gesture, posture,
facial expression, etc., we constantly
communicate to those around us.
2. Interpersonal communication is
irreversible: "Once a word goes out of
your mouth, you can never swallow it
again." - A Russian proverb
3. Interpersonal communication is
complicated: It’s not simple, even simple
seems complex.
4.Interpersonal communication is
contextual
http://www.abacon.com/commstudies/interpersonal/inf
unctions.html
Moorhead State University, Case Study
-http://www.abacon.com/commstudies/interpersonal/int
erpersonal.html
http:// www.ehow.com
P r e r na Garg
1025 – o savi
Ki rti G
1027 – r G upta
A n k u
1029 – s h J a dhav
d d e
1031 – Si