SHARED WORKSPACE ON A DISCORD

SERVER FOR VIDEO GAME DESIGN:

THE AID OF PUBLIC INTERACTION
Presentation created by Caitlyn Huff for EDT 321
 Multiple channel Chat rooms for
instant messaging gaming
forum communication

WHAT IS
Ranked hierarchy
Ability to blacklist
roles for member
unwarranted content
AND WHAT ARE access

THE BENEFITS?

Immediate feedback
from the public

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 What are the differences?

DIRECT CUSTOMER SOCIAL MEDIA

FEEDBACK FEEDBACK
 Direct Customer
Feedback

Pros Cons
 Brand related feedback  Special marketing instruction

 Immediate action  Material availability to customer

 Closed dialog  Customers reluctance to

instruction
 Automated process

 Pre-empts negative
commentary
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 Social Media Feedback

Pros Cons
 No learning for SM  Publicly visible feedback

 SM platform familiarity  Impact of negativity

 Closed dialog  Follow-up communication

difficulty
 Time consuming management

 Monitor business relevancy

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 • Guide SM responses to
Guide direct feedback

WORK TO
• Ensure business
ACHIEVE A Ensure relevancy follow-up
BLEND

• Integrate automated
Integrate tools for communication

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Information Accessibility

“73% of marketers believe social

media has been “somewhat
effective” or “very effective” for
their businesses.”

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Thank you for your viewing!
I hope you found my
information valuable
For any questions, please
email me at cjhuff2@asu.edu
I look forward to any
inquiries

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 Discord PNG
References Direct vs Social Media Feedback article
2020 Social Media Statistics article

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