SAP for Utilities

Course Prerequisites
 Basic Knowledge of R/3 System
 Knowledge of the business process in
Utility Industry
 IS-U/CCS
 IS-U/CCS stands for “Industry Solution for Utilities- Customer Care &
Service”.
 IS-U/CCS is a business-process-oriented sales and information system for
all types of utilities and services offered by a utility company, waste disposal
company and service company.
 The core ISU/CCS applications is a consumption billing system that
valuates both measured and flat rate consumptions and services. Services
are billed and invoiced using the standard component Sales and
Distribution (SD).
Functional Scope
Strengths of mySAP utilities
Deregulation Market: Business Perspective
Divisions
SAP ISU Modules
 Device Management
 Billing & Invoicing
 Contract Accounting (FICA)
 Customer Service
The SAP IS-U Cycle
Device Management
 Deals purely in handling meter data
 All device related information like device procurement, creation,
installation, removal, replacement are maintained here.
Meter reading data controlling ,monitoring and correction is the
main subject of this module
Billing and Invoicing
Billing:
- Processes the billing orders,
- Valuation of consumption
- Performs outsorting validations
- Creates billing documents for invoicing
Billing & Invoicing…
Invoicing
 The process that links the billing document to contact accounts
receivable and payable, and provides the basis for bill creation.
 The tasks of invoicing includes…
- Group together billing documents of contracts from the same
contact account into one joint bill.
- Posting documents to FI-CA sub-ledger accounting.
- Supply bill printout documents for bill creation.
- Processing budget billing plans.
Contract Accounts Receivable and Payable

 It is accounts receivable and payable at sub-ledger level (which contains

detailed transactions specific to customer), summarizes it, and forward the
posting to FI.
 Once billing and invoicing happens this comes into picture.
 Postings are processed here from FICA to FICO for invoice processing.
Customer Service (Customer Interaction Centre)

 Bridge between the customer and the utility company.

 Agent activities regarding customer queries are processed in this module.
 Core module where you can relate all the data of a customer
 CRM is the advanced version.
 It is a working interface, it is used by the agents who have direct contact
with the customers.
 The contract center represents the central initial access point for agents in
the customer center ( call center).
 CIC is the starting point for processing all the business processes.
 Provision of basic information for customer enquires
 Start of business process
 Display of self defined overview pages
Done with SAP ISU Overview…