Office Procedures

 Office Organisation
 Management of CA’s office
› Work place design
› Office etiquette
 Office Organisation
 Basic functions or Organisation
1. Core Operations
2. Support Operations
3. Techno Structure
4. Strategic Apex
5. Middle line Management
 Office Design

 Ergonomics(Ergo=work, Nomics=study of)

 Seating Arrangements
 Furniture
 Storage Space
 Air and Temperature
 Noise
 Lighting
 Color
 Psychological factors
 Office systems and
procedures/manuals
 Standarize repetitive tasks
 Verify quality
 Transperency
 FILING SYSTEM
Numerical
Alphabetical
Section wise
Ex;- A/04-05/C112
 Work book
 Procedure manual
 Check Lists
 Office Etiquette

Professional Etiquette
 Genderless
 Treat people with consideration and respect

Introduction
Atleast
maintain
60% of
the time

Eye contact
smile
Head Position
Arms
Legs
Angle of body
Distance
Dress
Cellular etiquette
Electronic Etiquette