Develop Team Cohesion and

Facilitate Teamwork
BSBWOR502 Lead and manage team effectiveness
Session 2
Purpose of this presentation

• Provide feedback to team members

to encourage, value and reward
individual and team efforts and
contributions.
• Develop processes to ensure that
issues, concerns and problems
identified by team members are
recognised and addressed.
Purpose of this presentation
• Encourage team members and individuals to
participate in and to take responsibility for team
activities, including communication processes.
• Support the team in identifying and resolving
work performance problems.
• Ensure own contribution to work team serves as a
role model for others and enhances the
organisation’s image for all stakeholders.
Monitor team performance
Feedback needs to be:
• clear
• positive
• specific
• behavioural
• descriptive
• honest
• inclusive
• supportive.
Feedback for performance
growth!
Poor Feedback will destroy:
• trust Consider the feedback
• morale sandwich!
• innovation
• commitment
• relationships
• productivity
• team effectiveness.
Identify and resolve issues
Methods to identify and address issues may include:
• brainstorming options with the team for addressing
concerns
• creating a matrix of issues and concerns and
distributing for comment
• holding discussions with individuals regarding their
concerns
• distributing drafts for comment with a range of
options for resolution of concerns
• training and development sessions.
Resolving conflict…
Your job as leader is to recognise sources of conflict and
deal with them:
• permanently
• efficiently
• cost effectively
• ensuring best outcome for all involved.
Mediator and negotiator
• Work out your approach – practise the points you
want to make and the strategies you will use.
• Build rapport with the other person/s and practise
your skills of persuasion.
• Focus on patience, attentiveness, and willingness.
Ensure participation
Possible strategies to ensure participation include:
• clarification of roles and expectations
• development of policies and procedures which
encourage or mandate participation
• electronic communication devices and processes,
such as intranet and email communication
systems, to facilitate input.
Ensure participation
• long‑term or short‑term plans factoring in
opportunities for team input
• mentoring and ‘buddy’ systems to support team
members in providing input
• training and development activities
• holding regular meetings.
Tips for encouraging team
participation
• Encourage the confidence that members’ ideas will be
listened to and respected.
• Provide members with the opportunity to participate.
• Build strong working relationships and value the
contribution each member makes.
• Ensure that difference and diversity are valued,
respected and embraced as a strength within the team.
Support team to resolve
performance issues
1. Familiarise yourself with the performance problem.
2. Define the problem.
3. Break down the performance problem.
4. Gather information.
5. Search for ideas and solutions.
6. Evaluate the ideas and the solutions.
7. Select the most appropriate solution/s.
8. Implement the solution.
9. Evaluate the implemented solution.
Problem Solving Tools
Generate ideas and
solutions:
 brainstorming
 nominal group technique
 mind mapping.
Collating data:
 cause & effect diagram or
‘fishbone’
 flow charts
 Why? Why? Why? diagram.
Evaluating ideas and
solutions:
 Pareto analysis – 80/20 rule
 Force field analysis
 Decision trees
 De Bono’s six hat thinking.
Implementing the solution:
 Gantt charts
 action plans.
Model effective team behaviour!
Leaders aren’t leaders if they don’t have people who
want to follow them!
• trait theory • transformational leadership
• behavioural theories • charismatic leadership
• functional approach • servant leadership
• styles of leadership • leader of the learning
• situational leadership organisation.
What makes these people
leaders?
What does TRUST have
to do with Leadership?
The next step
You should now:
• complete the learning activities in Section 2 of the
Student Workbook
• read through Section 3 of the Student Workbook.