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8. FINANCE AND ACCOUNTING(payments): Spreedly, Square
9. PRODUCTIVITY AND OPERATIONS: Callfire, Quip, Siftery
Online restaurant marketplaces have become a rage amongst foodies and restaurant businesses all over the world. In
a very short span of time, brands have emerged that answer every query about choosing a place to eat by providing
menus, photos, maps, reviews, contact information and other restaurant detail. Powered by a simple business model,
restaurant review platforms are changing how people find new places to eat and shortlist dining joints
General Features for Frontend Interface
• City listings
• User-friendly interface for visitors
• Search on the basis of Location, Keywords, Budget, Cuisine, Bar, Ratings, and more.
• Reviews and Comments functionality
• Powerful filters
• Trending Restaurants
• Top Foodies listing
• Ranking and badges for reviewers
• Social media features like Follow and Like
• Interactive images slider for menus and images
• Restaurants image gallery
• Map integration
• Social media login
• Restaurants Blog
• Contact Us & Feedback Forms submission
• Option to Publish User Reviews
• Option to say Thank & Share feature for restaurants reviews
• View users Votes considered towards restaurant’s aggregate rating
Now it has aced up to the mobile apps and Zomato NOTEBOOK to provide a better interface to the
users. A convenient and helpful way to locate the best food destination.
There is a hype in the market about a question regarding “The entry of Zomato in online food-ordering
business. The commission charged is half as compared to other existing players. Is it because of the
fact that for Zomato it is an additional revenue stream?”
According to the CEO, Depender Goyal, For us, online ordering is a key business point and the lower
commission rate is not a reflection of how we are prioritising the business. In fact, our approach to the
commission structure is unique where we are placing Zomato consumers first and giving incentives to
our partner restaurants to service them better. We charge a lower commission from our partner
restaurants if the delivery experience for the consumer is amazing, as measured by the new system of
'delivery rating'. We believe that happy consumers will drive more volumes and consequently more
business.
Code of Conduct
• Keep it relevant
• Keep it clean
• Keep it fresh
• Keep it real
• Don't steal
• Tell the whole story • Be yourself
• Don't misrepresent
• Play by the rules
Guidelines for Restaurants
Zomato is a great way for restaurants to reach out to a vast foodie community. A few things you should
keep in mind:
• Keep your listing updated
• Don't solicit reviews
• Respond to criticism positively
• Be accountable
PRIVACY
Zomato Media Private Limited respects your privacy and are committed to protecting it through our
compliance with this privacy policy. This policy describes:
• the types of information that we may collect from you when you access or use our websites,
applications and other online services (collectively, our "Services"); and
• our practices for collecting, using, maintaining, protecting and disclosing that information.
Information You Provide to Us
• Your account information
• Your preferences
• Your content
• Your searches and other activities:
• Your browsing information
• Your communications
• Your transactional information
II. How we use the information we collect
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to
personalize your experience while using our Services. We also use this information to display relevant advertising,
provide support to you, communicate with you, and comply with our legal obligations.
We use the information we collect from and about you for a variety of purposes, including to:
• Process and respond to your queries
• Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the
content and features of our Services (such as by personalizing content to your interests), process and complete your
transactions, and make special offers.
• Administer our Services and diagnose technical problems.
• Send you communications that you have requested or that may be of interest to you.
• Send you questions from other users that you may be able to answer if you have registered with Zomato.
• Enable us to show you ads that are relevant to you.
• Provide you with customer support.
• Notify you about changes to our Services.
• Allow you to participate in interactive features offered through our Services.
IX. Security: How we protect your information
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent
unauthorized access to your information and to maintain data security. These safeguards take into account the
sensitivity of the information that we collect, process and store and the current state of technology. We follow nerally
accepted industry standards to protect the personal information submitted to us. The third party service providers
with respect to our vault and tokenization services and also our payment gateway and payment processing are all
validated as compliant with the payment card industry standard (generally referred to as PCI compliant service
E-commerce &
Marketing.
• E-commerce marketing is the practice of guiding online
shoppers to an e-commerce website and persuading them to
buy the products or services online. E-commerce marketing
can include practices like:
Affiliation with better-known websites through referral
marketing or banner advertising
Retention of current customers through email marketing.