Ability to use

KNOWLEDGE
METHODS
TECHNIQUES
EQUIPMENTS

Working with & through people motivation

Effective Leadership

Communication

Complexities of the overall organization &

ones own role in it
PERSONAL POWER

Your personal power is at work when employees do their jobs

because

• You’ve earned their respect and they approve of you as a person

• They admire your superior skills, special knowledge or ability

POSITION POWER

Your position power is at work when employees do their jobs

because

• They recognize your position in organization

• They expect to be rewarded with a pay rise, promotion, praise,
complimentary letter etc.
• They do not want to be criticized, fired or demoted
• They know you have contacts or friends who can be of benefit to then
later.
 for gaining power
 Don’t be afraid to ask for help both from your boss and
your employee

 Develop those skills that help you work effectively with

others

 Stand up for your employees

 Show a sincere interest in your employees concern

 Show your employees you think their work is important

 If people think you have power, they’ll treat you like you
do in fact have power

 Take responsibility for whatever happens while you are in

charge. To blame others for what happens is to give away
your power
 SETTING GOALS AND
OBJECTIVES
BRINGING THE RESOURCES
• MAN (PEOPLE)
• MONEY (CAPITAL)
• MACHINERY (EQUIPMENT)
• METHODS
• DIRECTING
• INFORMATION
• COMMUNICATING
• LEADING
• POSITIVE
REINFORCEMENT
• FEEDBACK
• FOLLOW UP
 • MEETING QUALLITY STANDARDS
• OPERATING WITHIN BUDGET LIMITATIONS
• MAINTAINING RECORDS
• WRITING REPORTS ON TIME

• PROVIDE SAFE WORKING ENVIRONMENT

• REPRESENTING STAFF CONCERNS TO UPPER MANAGEMENT
• BEING FAIR & CONSISTENT IN ALL DECISIONS THAT AFFECT YOUR STAFF
• PROVIDIBG OPPORTUNITIES TO HELP GOOD WORKERS GET AHEAD

• PROVIDING THE BENEFIT OF YOUR EXPERIENCE

• HELP COORDINATE EFFORTS AMONG
DEPARTMENTS

• PROVIDING A PLEASANT EXPERIENCE

• PROVIDING GOOD PRODUCTS / SERVICES
 Working with Your BOSS
1. Don’t accuse
2. Be specific
3. Don’t make problems bigger
Commonly heard :
• My boss is often too busy to talk to me
• My boss does not give clear directions
• I am not sure how far my authority extends
• I don’t think my boss cares about my problems

Working with Your EMPLOYEES

1. “Nice Guy” approach
2. “Cattle Prod” approach - Get tough policy
3. “Friendly, fair, firm” approach
Commonly heard :
• You can’t be everyone's buddy
• We used to go out after work now I’m the enemy

As you won’t be socializing with your former co-workers anymore, you have to find other
interests.
1. SELF MANAGEMENT INCOMPETENCE
Being able to make the most of one’s time, energy, and skills, being unable to cope
with the stresses of contemporary managerial life.

2. UNCLEAR PERSONAL VALUES

Being unclear about one’s own values, having values that are inappropriate to
contemporary working and private life.

3. CONFUSED PERSONAL GOALS

Being unclear about the goals of one’s personal or work life, having goals that are
incompatible with contemporary work and life.

4. STUNTED PERSONAL DEVELOPMENT

Lacking the stance, ability & receptiveness to rise to new challenges & opportunities

5. INADEQUATE PROBLEM SOLVING SKILLS

Lacking the necessary problem solving & decision making strategies & abilities to
solve contemporary problems

6. LOW CREATIVITY
Lacking the ability to generate sufficient new ideas, failing to capitalize on new ideas.
7. LOW INFLUENCE
Having insufficient influence to gain commitment and help from others or to affect
their decisions.

8. LACK OF MANAGERIAL INSIGHT

Having insufficient understanding of the motivation of people at work, having
leadership values that re outdated, inhumane or inappropriate

9. POOR SUPERVISORY SKILLS

Lacking the practical ability to achieve results through the efforts of others

10. LOW TRAINER CAPABILITIES

Lacking the ability or willingness to help others to grow and expand their capacities

11. LOW TEAM BUILDING CAPACITY

Being unable to help groups or teams to develop and become more effective.
 for great supervisors

 Don’t expect to know all the answers right away. Learn from
others. Ask for their opinions & advice.

 Don’t let your insecurity get in the way of doing your job.

 Don’t make the same mistakes the person you’re replacing

did. Be aware of his weakness.

 Don’t make a big splash at first, test the water.

 Don’t be humorless - it puts people at ease

 Never be embarrassed to ask questions

Looking the Part

Acting the Part

Thinking the Part

Being the Part