All processes are not equal in business criticality, complexity and impact on an organization.

Process Segmentation
helps identify and categorize processes into various buckets so that each process is addressed adequately based on its
segmentation.

Segment Criteria Process Classification Design Implication

• Process provides key competitive advantage Signature Consideration for significant Re-Design
• Process has significant regulatory impact Process work leveraging PE Tools. Focus of
• Process output and performance far outweighs (e.g.. CMO innovation. Requirements within these
cost considerations when making design / Processes) processes given high priority.
solution decisions
High Strategic Importance

• Capability building supports value creation, quality Core Process output and performance are
enhancement or risk reduction Processes weighed against cost considerations to
• Rarely a viable option for outsourcing due to need (e.g. Fulfill Orders) make design/solution decisions
to maintain capability internally

Low Strategic Importance

• Process provides no competitive advantage, even Performance at lowest

Infrastructural possible cost.
if performed “best in class” Processes
• Activities that “need to happen” but don’t add Process tailored to suit out-of-
(e.g. Manage Payments) box Oracle functionality
significant value or significantly improve any KPI’s
• Common candidate for outsourcing

Supports Everyday Operations