CONFLICT RESOLUTION

HUMAN BEHAVIOR
• Is it science or art?
• Difference between animal and human. Minds Nature
• Aim of studying different human behaviour.
Four Temparament Model of human
Behaviour
• Outgoing - Reserved
• Outgoing Characteristics:
- Go…. In their Blood
- Hurry Eg. Eating
- Optimistic & Positive looking for diamond in every lump of coal
- Outword appearance is important for them rather than inword qualities
- Involve in Projects, clubs & Organizations and be Leader
- Motto: If little is good more will be better
- Eyes are bigger than stomach
Four Temparament of Human
Behaviour
• Reserved Charactristics:
- Slow paced or turtles
- Patience & Stamina to get job done
- Cautious & Reluctant All that glitters is not gold
- Measure twice & Cut Once
- They know behind the scenes
- Doesn’t like crowds and have one or two good friends
- Quality is important than quantity
Four Temperaments of Human
Behaviour
• Task Oriented - People Oriented
• Task Oriented Characteristics:
- Like to work on plan or making projects
- High-tech Personalities Likes to get jobs done..
- Favourite Day when Bank statement arrives
- Excellent Planners
- Easily hurt someone in getting job done – The show must go on
- Great on getting jobs done – Cutting yard grass
Four Temparaments of Human
Behaviour
• People Oriented Charactristics:
- Likes to interact with people & Care for them
- Interested in relationships with other people
- Caring & Sharing, talking, Sharing heart,
- Cutting the Grass yard – someone walks near while talking
- Life's Goal is to make Friends, Relationships with many many people
D Type Personality
• Outgoing & Task oriented:
- Dominant, Driving, Demanding, Determined, Doer
- Exclamatory mark
- Target Action: Ready…Fire…Aim
I Type Personality
• Outgoing & People Oriented
- Inspirational, Influencing, Inducing, Impressive, Interactive, Interesting,
Interested in people
- Star mark
- Influential: Everything sounds great for them, Good talkers
- Make believe anything
- Inducing: stimulators, cause agents
- Impressive: all the world is stage to them
- Good actors, salesman, speakers, comedians, Good teacher
I Type Personality
- They take part with them
- Love to tell stories, fun, laugh, imitate other people
- They are followers of new fads and trends
- Important- hate little jobs and tasks
- Care more about title and status
- Interested in what everyone is doing
I Type Personality
• Strengths:
- Friendly – live for five minutes you feel you live with him for years
- Compassionate, Big hearts but lack big heads
- They know little bit about everything
- Good Actors, Speakers
• Weakness
- They see best in others and try others should be like that
- Unstable and undisciplined
- Restless – find hard to stay on the track
- Like to exaggerate a lot
S Type Personality
• Reserved & People Oriented
- Supportive, Submissive, Stable, Steady, Sentimental, Shy, Status quo,
Specialist
- Plus minus mark
C Type Personality
• Reserved & Task Oriented
- Cautious, Competent, Calculating, Concerned, Careful, Contemplative
- They know what they know, they have done their homework
- Motto: Plan your work Work your plan
- Target Action: Ready…Aim…Aim…Aim…!
- Don’t like making mistakes
- Analyse the situation better than any other
- Uncanny ability to see things behind the scenes
C Type Personality
- Phrase – If all else fails follow the directions
- Don’t ask them to do it
- They can stay with the project when all have given up
- Enjoy putting together jigsaw, crossword puzzles
- Most of the life is serious to them
- They love details
- They love to correct – not because they feel better than others
- C’s are very consistent
C Type Personality
• Basic Need:
- Quality answers
Strengths:
- High capacity for intellectual achievements
- Very analytical – Know how to take big projects and break down
- Very sensitive – double check themselves to make sure
- Attitude of perfectionist
- They want the best, look for the best and strive for the best
- Excellent musicians, philosophers
C type Personality
• Weakness
- Very self centered
- Faultfinders
- They see what is wrong than what is right – half empty glass
- Rigid Nature
- Theoretical in nature
- Extremely vengeful
Characterizing Qualities
• D – What
• I – Who
• S – How
• C – Why
• Personality Motto:
• D – Go for it…!
• I – Lighten up…!
• S – One for all…all for one!
• C – If anything can go wrong it will!
• Personalities favourite song:
• D – I did it my way
• I – Celebration
• S – Precious Memories or will the circle be broken
• C – The Gambler
• Personality Philosophy:
• D – I want it yesterday!
• I – Let the good times roll
• S – Working together we can do it
• C – Don’t show all your cards
• Personalities target Practice Call:
• D – Ready….Fire…Aim….!
• I – Ready…Aim…Talk!
• S – Ready…Ready…Ready
• C – Ready…Aim…Aim…Aim

• Personalities Greatest Need:

• D – Challenge
• I – Recognition
• S – Appreciation
• C – Quality answers
Positive Personality Profiles
• D type:
• Basic Motivation: Challenge, choices, control
• Environment Needs: Freedom, authority, difficult assignments
• Needs to learn- People are imp., some control is necessary, relaxation
is not a crime, everyone has a boss
• I Type:
• Basic Motivation: Recognition, approval, popularity
• Environment Needs: Prestige, friendly relationship, opportunity to
influence, inspire
• Need to Learn: Time must be managed, listening is important, task must
be completed
• S Type:
• Basic motivation : Security, appreciation, Assurance
• Environment Needs: Area of specialization, identification with a group,
established work pattern, stability of situation
• Needs to Learn: Change provides opportunity, friendship isn’t
everything, discipline is good, it is all right to say no.., Being a servant
does not mean a sucker
• C Type:
• Basic Motivation: Quality answers, Excellence, value
• Environmental Needs: Clear defined Task, sufficient time and resources,
team participation, limited risk
• Needs to Learn: Total support is not always necessary, thorough
explanation is always possible, deadlines must be met, taking
calculated risk can be profitable
Motivational Techniques
• For D – Give some challenge & control
• You can avoid disruption of D by giving some lecture to teach in
presence of you
• For I - Give them some recognition and some fun
• You can avoid disruption by I giving them stage
• For S – Needs appreciation and no surprises on the spot
• For c – Assign an area to investigate
Practical Applications
• For D – Give the choices about to sleeping time
• For I – Speak positively about them in public
• For S – Best kind of words and gentle behaviour
• For C – Try the reverse why to them
Thank You….