Juan Pablo Garnham Urban Affairs Reporter - The Texas Tribune - @jpgarnham We did what we do... - Talked to the people going through the problem. - Talked to housing experts and lawyers. - Explained the answers and connected them with a solution. My lessons from this story - Audience engagement pays (especially right now). - It’s the time for service and solutions journalism. - A lot of stories hide in our blind spots. Audience & engagement - We’ve been doing callouts and using Screendoor to manage this information. - We’ve received thousands of entries. - We have our newsletters, Facebook group and a really active team working in this area. Service and solutions oriented journalism - Experience covering immigrant communities: our stories need to be useful. - Right now, people need answers. - We do it in many articles, but we also have our Texplainer section. Finding stories in our blind spots - Motel-hotels - Mobile home parks - Undocumented people - Urban/Rural/Suburban divides Photo: Gary Rhodes for The Texas Tribune Photo: Leslie Boorhem-Stephenson for The Texas Tribune Photo: Miguel Gutierrez Jr./The Texas Tribune Thanks! jpgarnham@texastribune.org - @jpgarnham