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Understanding
Business
Communication
Effective communicator
They absorb and transmit information efficiently.
BY:
Know how to put together the words that will
convey their meaning
Reinforce the words with gestures and actions.
(look you in the eye, listen to what you have to
say, think about your feelings and needs)
Study your reactions, picking up nuances of your
response (by watching your face and body,
listening to your tone of voice, and evaluating
your words).
Forms of communication
Description Nonverbal Verbal
communication communication
Showing:
- People spend more time receiving than
transmitting information
- People prefer oral than written communication
channels
register the information
Factors Solutions
1. Information overload
2. Message complexity
3. Message competition
4. Differing status
5. Lack of trust
6. Inadequate communication
structures
7. Incorrect choices of medium
8. Closed communication climate
9. Unethical communication
10. Inefficient communication
11. Physical distraction
Five traits of successful
communication
Perception
Precision
Credibility
Control
congeniality
How to improve
communication
Creating the messages carefully
Minimizing noise in the transmission
process
Facilitating feedback
THANK YOU