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Industrial and Systems Engineering

Dr. Minnie Patel

Department of Industrial and Systems Engineering
www.engr.sjsu.edu/ise/
 
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=n Introduction via Examples

¦ ½ at is Industrial Engineering (IE)?

¦ ½ at is Systems Engineering (SE)?
¦ =n Early and Modern Example about Manufacturing: Car
=ssembly
¦ = Modern Example about t e Service Industry: Disneyland
¦ = Modern Example about t e truck manufacturing
company
¦ ISE and ISE Curriculum at SJSU
¦ Current Multidisciplinary Researc into Efficient and Safer
Large-truck Freig t Operations
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¦ Electrical Engineering ± to engineer an

electrical product or system.
¦ Computer Engineering ± to engineer a
computer or a system of networked computers.
¦ Industrial Engineering?
To engineer an industry?? No.
To engineer an industrial product or system
(efficiently and effectively): for manufactured goods
or services, originally
To engineer a product or system for industry, t e
military, government, education, etc.
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  and 
 Engineering!!
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¦ To engineer a system, wit efficiency and quality
¦ =ll Types of Systems:
=viation Systems, including =ir Traffic Control
Systems
Telecommunication and Computer Systems
=irline Reservation Systems
Software and Database systems
Hig way Systems
Manufacturing Systems, e.g., t e Toyota Production
System (TPS)
«..
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= 
¦ T e original ³work cell´ assembly met od
¦ Henry Ford¶s idea of assembly line,
following t e efficiency innovations in cattle
slaug tering
¦ Many innovations for ig er efficiency and
better quality, including robotics
¦ T e Toyota Production System (TPS),
practiced at T e New United Motor
Manufacturing Incorporated (NUMMI) in
Fremont, California (and elsew ere)
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¦ Simple ³Take-a-Number´ virtual waiting

lines at a ospital, to avoid patience
discomfort or enable rest
¦ T e recent implementation of ³Take-a-
Number´ virtual lines at California¶s
DMVs and recent acceptance of
appointments via t e Internet
¦ ½ y can¶t Disneyland use t is simple
idea? ½ at may be t e unintended
consequences?
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¦ Disneyland first estimated wait time for t e

customers and displayed it at eac attraction.
¦ Disneyland t en displayed t e estimated wait
times at t e entrance and ot er strategic
locations, for better planning by t e customers.
¦ Disneyland recently implemented its version of
t e ³Take-a-Number´ system: t e ³FastPass´.
¦ Better customer satisfaction, and ig er
revenue too, at t e restaurants and gift s ops,
etc.!
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Disneyland ± Splas Mountain
 = Leading Truck Manufacturing
Plant in U.S.
¦ ! Double t e amount of truck t ey
manufactured in a day, by optimizing t eir
resources w ile maintaining excellence in
quality
¦ One of t e objectives of t e study was
To know t e precise amount of time spent on
non value adding tasks at eac truck
assembly station, in order to optimize t eir
operation
¦ Required to evaluate 70 assembly workers
Beyond t e Stopwatc

¦ ½ork measurement studies often use

stop watc es to collect task times
¦ Difficulty
Hold t e stopwatc and write t e
information at t e same time
T e results are not accurate
Data collection not easy
State-of-t e-=rt Software
¦ UmtPlusTM: T e ig est quality work
measurement tool t at leverages and eld
computers
¦ T is software developed by Laubrass,
facilitates and optimizes t e data collection
process
¦ Just need to click on t e appropriate icon and
your time is logged
¦ Easy to use
¦ Truck company customized to suit t eir
needs
 Results
¦ Two ours of training in using UmtPlus
to collect t e necessary data
¦ Evaluated 70 workers in just t ree days
¦ Once t e tasks ave been accurately
timed on t e PD= t e results are
uploaded to t e computer wit out
aving to do any data entry
¦ Employees prefer to see t e PD=s
rat er t an a stop watc
 Industrial & Systems Engineering
¦ ISE UG program ranked 3rd in t e Nation according to US News
¦ =pprox 55 Undergraduate students
¦ Very active IIE student c apter
¦ 165+ Graduate students (MS ISE [110] & MS Human
Factors/Ergonomics [55])
¦ Current FTES 125, and approximately 60-65% graduate FTES
¦ 4 Full time faculty
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¦ ISE Faculty experience in manufacturing, ealt care, civil aviation,
transportation, supply c ain engineering, biometrics, process control
¦ Researc funding from N=S=, P=TH, MTI, NSF, IBM etc.
¦ Very good co-op and employment record
ISE empowers its students to
better t e world«

¦ ISE students learn ow to:

improve quality of products and services
minimize costs
improve security
reduce risk of injury
minimize delays
improve accommodation for t e disabled
improve quality of work life of employees
improve service to customers
reduce uman errors
improve on-time performance
«t roug innovative applications in
many types of organizations:

¦ Manufacturing
¦ Computers
¦ Semiconductors
¦ Biomedical Device
¦ Consulting
¦ Hospitals
¦ Restaurant c ains
¦ Hotel c ains
¦ =irlines and airports
¦ Government agencies
¦ =rmed forces
¦ ½orldwide distribution and delivery companies
¦ Entertainment companies and retail c ains
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¦ Proven US oil reserve: 22 billion barrels
¦ Daily US consumption: 21 million barrels
¦ ³Desperate´ need for fuel efficiency
¦ Public transportation for passengers, but
ow about freig t transportation?
¦ Longer Combination Ve icles (LCVs) for
ig er fuel efficiency: 5.4 MPG for a
40,000-lb ³straig t truck´ and 4.6 MPG for
a 140,000-lb ³turnpike double´
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¦ LCV for ig er productivity: tractor utilization, driver
utilization and speed of freig t movement
¦ But, only 20 states allow suc operations.
¦ California does not allow t em. ½ y?
¦ Safety azard and damage to roadway
¦ = major source: ³off-tracking´
¦ Innovative concept: =utomated Trailer Steering, for
virtual elimination of off-tracking [Rangavaj ula &
Tsao]
¦ Multidisciplinary researc : mec anical engineering,
electrical engineering, electrical engineering,
industrial engineering, economics, public policy,
etc.

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¦  uestions?
¦ Comments? You are t e customer,
and t e product too.