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ARJUN B
ROLL NO : 11
T5 - MBA
INTRODUCTION TO THE COMPANY
Sevana Hospital and Research Centre are one of the top Multi-
speciality Hospital located in Pattambi, Palakkad. It is located out
of the busy city chaos of Kerala and offers a peaceful and healing
atmosphere. The hospital was established on 22 November 2000
as a private hospital .This hospital has 15 medical and surgical
departments offering a wide range of treatments services
including Infertility, Gynecology and Obstetrics units. Each
department is equipped with the most advanced diagnostic,
medical and surgical machines and equipment to provide the
highest standard of treatments and to ensure a positive result.
It is a 175 bedded facility equipped with the latest tools and
advanced screen machines. It offers a nurturing, clean and
healing environment to ensure the well-being of patients.
TQM
In every day context patients and their bystanders always interact with
the organizational personnel for treatment and related purposes. It
starts from the application, registration and the root start of the
process begins from the starting when the customer contact the
Hospitals , in addition to many others. In this context, Total Quality
Management provided from the hospitals to the customers that is
patients is very sensitive and can lead to an important issue if it is
mis leaded. Hence , TQM provided from the hospitality industries is
amply indispensable as it further leads to the quality of treatment they
offer to the patients.
Lack of Quality measures leads to low performance, negative market
image, lower organizational value in public, lower organizational
commitment and many problems which concerns the reputation of the
corporate firm.
SCOPE OF THE STUDY