1

Training and deployment

Beauty
Biswas
Objectives
 Purpose and principles of training and development needs analysis
and the process of translating the results into a specification
 Evaluation and re-assement of contribution to the effectiveness of
the training function
 Select and apply appropriate methods of collecting and gathering
information from individuals and across the organisation
 Use appropriate techniques of interviewing and analysis to identify
the learning requirements and needs of individuals
 Differentiate between a range of learning opportunities and match
them appropriately to individuals training and development needs

  What do you know already about
Identifying Training Needs?


s your experiences, how are training needs identified in your organisation, what c
The Training Cycle
4
Needs & Wants

Issue 1: A need exists; this can be
a
weakness, a shortage, a gap or a
deficiency


Issue 2: Is training and/or development

the appropriate process for meeting the
need?
Training needs occur at
 The Organisation level

 Occupational Level

 Individual level
Who is involved in identifying Training
Needs
 The Stakeholders in Training & Development
Aligning Training Needs & Business
Needs
8

Ideas for innovation,



quality, and continuous

Employees need to align
improvement their interests with the business
all come
strategy if it’s going to work well
from people and not
machines
9
Psychological Contracting

Strategy alone is
not a vehicle for
success because
human beings are
the vehicle for its
delivery!
Gathering Data

Consider:


 What information you need

 What method will you use
to collect it?
 Where & who will you get it
from?
 Does it exist already?
A Definition
12

Competencies are descriptions of the

component parts of performance which answer
the question ‘What do people have to do to be
effective in various aspects of their jobs?’



What & How have equal importance

What we deliver How we deliver it

Focus on what you CAN change
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15

Tea

Facts & Uses

Options
Where does tea come from?
Making tea
Why is tea good for you?
What can you use tea for?
Fortune Telling
Quiz
Where Tea Comes From

 Dried leaves of
Camellia Sinensis
 First cultivated in China
 Found growing wild in
India
Making Tea

 Fill kettle
Making Tea

 Fill kettle
 Switch on kettle
Making Tea

 Fill kettle
 Switch on kettle
 Gather cups &
saucers
Making Tea

 Fill kettle
 Switch on kettle
 Gather cups &
saucers
 Gather ingredients
 Making
Empty
Kettle Tea
22 Fill Turn Wait for
Kettle Kettle Water to
From Tap On Boil
Pour Wait for
Get Water
Teapot Into Tea
Put To Brew
Teabags Teapot
Get In Teapot Pour Tea
Teabags

Get Milk
Add Milk
Get Cups
&
Saucers

Get Sugar Add Sugar

 Pouring Tea
23
Why It’s Good for You
24

50  Percentage of daily
40 requirements
30  5% of magnesium
20  25% of potassium
10  45% of manganese
0
%Daily Requirements
 From 5 cups of green
Magnesium Potassium Manganese
tea
You Use Tea For…

­Soothing colic in babies

­Healing black eyes

­Removing odours from your hands

­Reducing sweaty hands

­Antiquing plastic parts

Fortune Telling
26
Quiz
27

 What shrub makes tea leaves?

Magnolia Hydrangea

Camellia Azalea
Right
28
Wrong


29

Try Again
Addressing Pain
Goals

Sell Problems
Benefits !
Needs

Solution
31
The Classroom Challenger

 Fear = False
Evidence
Appearing Real
 Irrational Fight or
Flight
 A Distorted View
 You Apply it to the
Majority
The Classroom Challenger
 Prisoners

 Passengers

 Protestors

 Participants

 The doubtful and The disparaging

it ’ s OK to place the
doubtful suitcase next
to you and dip into it
throughout the day
whenever you have
doubts that need
clarification .
However you should leave
the disparaging suitcase
outside the door because it
contains disapproval and
contempt , explain that if
you still want it you can
pick it up when you leave
or we can simply arrange
for the cleaner to put it
with the rubbish
Silent Movie
35
 If Looks Could Kill
36

•V e rb a l ch a n n e ls
co n v e y in fo rm a tio n
•N o n v e rb a l ch a n n e ls
co n v e y a ttitu d e ,
e m o tio n , fe e lin g s ,
sta te s a n d m u ch m o re
Multiple Intelligences

 Where did they come from?



 What are they?

Howard Gardner

Howard Gardner
developed
Multiple
Intelligence
Theory: what
does he say …
Gardner’s Multiple Intelligences
What does this mean?
The Learning Cycle – David Kolb
43
44

Le ft & R ig h t B ra in
Confused?
45
Yellow Red
Red Black
Look at the Chart Yellow Purple
and say the colour
Green Black
and NOT the word
Red Purple
Orange Orange
Green Blue
Blue Brown
MUD


 Memory
 Understanding
 Doing



 The Magic Number 5 (+2 or -2)
 Most people can take in about 5 things without

a break

 Most people can remember 5 things without

them being repeated

 Question is – what’s a thing & how Big is a

thing
Question = How big is a
thing?
 Answer = it depends what you mean by
it!
 A thing can be a single number or
thousands of letters
 What determines the size of a thing is its
meaning to us

Remember This Number


 210458131263
 We Remember

 20% of what we read

 30% of what we hear

 40% of what we see

 60% of what we do

 90% of what we see,

say, hear, and do

 Recall Period.
51
 Tell After 3 hrs 70%


 After 3 days 10%







After 3 hrs 72%
Show




After 3 days 20%





 Tell & show After 3 hrs 85%


After 3 days 65%

Tickle the Dendrites
 Respond to stimulation

 Create recall

 7 + or – 2 chunks

 New Neuron Networks

Evaluating learning
 Roadblocks
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 The Brick Wall – truly

unalterable!
 The Partition – managed
through time and effort
 The Paper Wall – Beliefs that
need testing
 The Mind Set – Most troubling
to management

When people believe they can’t they are correct

What Next?

•There are 3 types of people

•  Those that ask what happened
•Those that ask when did it happen
•Those that make it happen
•Which type are you?
• Every journey starts with one small ,
first step , what direction will you
take
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