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CITIZEN’S CHARTER
 CITIZEN’S CHARTER

An official document, a
service standard, a

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pledge, that
communicates
information on the
services provided by the
concerned government
agency to the public.
It is a posted
information.
EODB-EGSD (RA 11032)
ARTA (RA 9485)
It must contain the
following:

Checklist of requirements
Procedure to obtain a for each step of application
particular service or request

Maximum time to Person/s responsible for

complete the process each step

Procedure for filing

Amount of fees complaints
(if necessary)
PROCESSING TIME

3 7 20
 Simple Transactions

3DAYS
Applications or Request
that only require
Ministerial Actions or
PROCESSING that which present only
TIME
inconsequential issues
for resolution.
 Complex Transactions

7DAYS
Requests or applications
which necessitate
evaluation in the
PROCESSING resolution of complicated
TIME
issues by an officer or
employee of a
government office.
 Highly Technical
2 Application

0
DAYS
PROCESSING
Applications or Request
which require use of
technical knowledge,
TIME specialized skills and/or
training in the
processing and/or
evaluation.
 1. Per Division: Identify
frontline services if it is 3-
7-20 established CC.

WORKSHOP 2. Per Section: Identify a

Frontline Service and
then craft a Charter.

3. Presentation
 Sample for Group/Division
FRONTLINE SERVICE NUMBER OF PROCESSING DAYS

Eg. Admission 3 days

Proposed Template for CC per
Section
Sample CC for Cashier Section:
Sample CC for Cashier Section:
Proposed Complaint
From:
Sample Complaint From:
End
 1
TRANSITION HEADLINE
Let’s start with the first set of
slides
 “
Quotations are commonly printed as a
means of inspiration and to invoke
philosophical thoughts from the reader.

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 THIS IS A SLIDE TITLE

▫ Here you have a list of items

▫ And some text
▫ But remember not to overload your

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slides with content

Your audience will listen to you or read the

content, but won’t do both.
 BIG CONCEPT
Bring the attention of your audience over a key
concept using icons or illustrations

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 YOU CAN ALSO SPLIT YOUR
CONTENT

White Black
Is the color of milk Is the color of coal,
and fresh snow, the ebony, and of outer

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color produced by space. It is the
the combination of darkest color, the
all the colors of the result of the absence
visible spectrum. of or complete
absorption of light.
 A PICTURE IS WORTH A
THOUSAND WORDS

A complex idea can be conveyed with just

a single still image, namely making it
possible to absorb large amounts of data

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quickly.
Want big impact? Use big image.

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 USE CHARTS TO EXPLAIN
YOUR IDEAS

White Black

45
Gray
 AND TABLES TO COMPARE
DATA

A B C

Yellow 10 20 7

46 Blue 30 15 10

Orange 5 24 16
 MAPS

our
office

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89,526,124
Whoa! That’s a big number, aren’t you proud?

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89,526,124$
That’s a lot of money

185,244 users
And a lot of users

100%
Total success!

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 OUR PROCESS IS EASY

first

50 second

last
 LET’S REVIEW SOME
CONCEPTS

Yellow Blue
Is the color of gold, Is the colour of the clear
butter and ripe lemons. sky and the deep sea. It
In the spectrum of visible is located between violet

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light, yellow is found and green on the optical
between green and spectrum.
orange.

Yellow Blue
Is the color of gold, Is the colour of the clear
butter and ripe lemons. sky and the deep sea. It
In the spectrum of visible is located between violet
light, yellow is found and green on the optical
between green and spectrum.
orange.
52
You can insert graphs from Google Sheets
ANDROID PROJECT
Place your screenshot
Show and explain your web, app or here
software projects using these
gadget templates.

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iPHONE PROJECT
Show and explain your web, app or Place your screenshot
here
software projects using these
gadget templates.

54
TABLET PROJECT
Show and explain your
Place your screenshot here
web, app or software
projects using these
gadget templates.

55
 DESKTOP PROJECT
Show and explain your web, app or software projects using these gadget templates.

Place your screenshot here

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 THANKS!
Any questions?

You can find me at

@username · user@mail.me

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 CREDITS

Special thanks to all the

people who made and

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released these awesome
resources for free:
▫ Presentation template by
SlidesCarnival
▫ Photographs by Unsplash
 PRESENTATION DESIGN

This presentation uses the following typographies and

colors:
▫ Titles: Montserrat
▫ Body copy: Raleway

59 You can download the fonts on these pages:

https://www.fontsquirrel.com/fonts/montserrat
https://www.fontsquirrel.com/fonts/raleway

▫ Gray #576574
▫ Dark gray #1d1d1b

You don’t need to keep this slide in your presentation.

It’s only here to serve you as a design guide if you
need to create new slides or download the fonts to edit
the presentation in PowerPoint®
SlidesCarnival icons are editable
shapes.

This means that you can:

● Resize them without losing
quality.
● Change line color, width and
style.

Isn’t that nice? :)

Examples:
� Now you can use any emoji as an icon!
And of course it resizes without losing quality and you can change the
color.

�
How? Follow Google instructions
https://twitter.com/googledocs/status/730087240156643328

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