GRETA LEONTE

26-03-2019
 Objectives

Understandi Explore EI Buid your

Sharpen
ng what place in your ability to
your
Emotional life and why acknowle
listening
intelligence it is dge and
is and it s important and
control
major for work communic
your own
components place success ation skills
emotions
 Introduction
Emotional intelligence is our ability to recognize ,understand
emotions in ourselves in in others

Is the unique intersection between emotional and rational brain

That ability of human intelligence to use emotions in a positive way
in solving problems and make conections.
 Understanding Emotions
• By improving our ability to recognize and
understand our emotions we can do a better
job.
– Managing our behavior
– Managing our social interactions
– Making personal decisions
– Getting better results
 Why is emotional intelligence important?

• Increaseas team performance

• Increaseas leadership ability
• Improves decission making
• Decreases ocupational stress
• Reduces staff turnover
• Increases personal well-being
 Skills
• In order to improve our E.I. We need to have an
understanding of what aspects we are good and
which areas need work.
• Personal competence
• self awareness/understanding how you are really feeling
• Self control/management of our emotions
• Social Competence
• Social awareness/what are others feeling
• Relationships management/successeful interpersonal
relationships
Competencies of emotional intelligence
Advantages of using emotional intelligence

• Improves relationships with colleagues

• Maintains control
• Lower stress control
• Increase motivation
• Enables good communication and ability to
influence others without conflict
• Enchances reputation within the team and the
company
 Effects of low emotional intelligence

• Behavioral issues
• Misunderstanding
• Negative perceptions
• Emotional issues
• Relationships distruction
 How to improve
• Reasoning and accepting
• Taking feedback
• Pay attention to body language
• Using emotions appropriately
• Admiting and learning from mistakes
• Forgive
 Conclusion

• Un understanding of these factors can assist managers to

create trusting conflicts relationships,perform more
affectively under pressure,make better decisions and defuse
potential workplace.
• All conflicts tend to have a high emotional content and so
emotional intelligence plays an important role when
resolving workplace issue.