Human Resource Management in

the Hospitality and Tourism

SMS 518
BY
MADAM STELLA APPIAH
 DEFINITION

• Human resource management is the strategic

approach to the effective management of
people in the hospitality and tourism sector
such that they help the industry to gain
competitive advantage. It is designed to
maximized employees performance.
 DEF. CONT’D
• Human resource management involve recruiting,
selecting, inducting employees, providing
orientation, imparting training and development,
appraising the performance of employees,
deciding compensation and providing benefits,
motivating, maintaining proper relations with
employees and their trade unions, ensuring
safety, welfare and health measures of employees
in compliance with labour laws.
 Def. contd.
• In the nut shell human resource management
is an art of managing and mobilizing people in
the organization. It is done through the
application of different practices and policies
which ultimately values human resources as
major asset of an organization. It integrates
personnel function into strategic
management.
 Importance of HRM in the hospitality and
tourism industry:
Helps to achieve the objectives of the industry:
• To help the industry to achieve the objectives
on regular basis by means of developing a
positive attitude amongst the employees.
• It also assists in diminishing wastage and
makes usage of maximum net income from
the resources.
 Importance of HRM
Recruitment and design training modules:
• Assists in selecting the best candidate for a particular task. Such
sort of selection offers job satisfaction for the employee as they
act in the proper class of occupation
• Employees who leave their occupation is also reduced, which
decreases labour turnover
• Take initiatives and design criteria which are best suitable for a
specific task. Eg. a front office personnel should have good
communication skills, be smart with good interpersonal
relationship.
• Provides the orientation and appropriate skills of the employees
to take new posts.
 Importance of HRM
Helps in the professional development of
employees:
• The policies adopted by HRM helps in
providing excellent training for the employees

• Employees talent can be used inside the

industry and also in other companies which
one may intend to join in the future.
 Importance of HRM
Minimizes employee recruitment cost:
• The cost of recruitment, replacement, training
and ramp up time can be costly for the
organization, especially for small businesses
• HRM designs well-structured recruitment and
selection process which helps in minimizing
the expenses of job advertisements, training
and enrolling new employees.
 Importance of HRM
Performance appraisals of employees:
• The HRM motivates the employees by their performance
assessment procedures.
• They help people to act according to their efficacy and also
offer estimates to gain advances where the employee’s
performances and roles are monitored regularly.
• The employees set their own goals of being the best
employer and put in more efforts to achieve his/her goal or
work towards it and employees are motivated to performs
well.
 Importance of HRM
Enhances teamwork:
• The HRM helps individuals and trains them to play in a team.
This perfect training makes employees to work better in a team.
• Teamwork is enhanced and employees learn to adjust and
coordinate with other.
• It promotes good workplace atmosphere and work culture plays
a central part in the operation of an employee.
• The human resource team offers a good working condition for
the employees. A dependable, tidy and clean employee can take
out the best performance from a colleague.
• Job satisfaction is also achieved with a good work environment.
 Importance of HRM
Helps employees to obtain the required salary:
• Play a key role of determining salary ranges for
their organization with the latest updates and
knowledge.
• They recommends in gaining market-based
salaries
• The employee’s complete details regarding
payments are taken charge by the HR.
 Importance of HRM
Assist with employees benefits:
• The HR team bring in latest updates and
recommendations of employee welfare
packages eg. Health issues and other welfare
benefits. When such employee benefit
packages make employees happy and stay in
the job.
 Importance of HRM
Assist in the introduction of new strategies:
• With the introduction of new products, deviating
towards new goals, changing directions, the human
resource team is responsible to precedes them with
the new processes and plans.
• They are considered important as they are
responsible for advocating and carrying out
strategies for the industry as well as society. With the
new mission, human resource also helps in
achieving strategic goals.
 Importance of HRM
Assist in proper utilization of resources:
• HRM makes certain for proper use of all the
available human and non-human resources. When
• When available resources are utilized properly,
the goals of an organization are accomplished.
• Societies who are developed to make proper
utilization of their resources invite human resource
management to plan for objectives and policies.
 Importance of HRM
Organizational structuring:
• The relationship carried on between the employees and
management is fixed with the help of organizational structure
and assigns tasks for each employee within the establishment.
• The projects to be delegated should be within the stipulated
constraint which also takes into account location,
responsibilities, accountability and other relationships within
the system.
• HRM plays a key role by supplying exact and timely data. In this
manner, human resource management maintains an
organizational structure.
 Importance of HRM
They brings in discipline and morality:
• The human resource management team
makes sure that discipline and morale is
maintained in the organization through
performance-based incentives.
• By offering rewards a friendly working
environment through the proper workplace
design and assignment of tasks is obtained.