Facilities Management and Design

Chapter 2
Hospitality Facilities Management
Tools, Techniques, and Trends
Types of Maintenance

 Routine  Scheduled

 Preventive  Emergency/breakdown

 Guestroom  Contract
 Maintenance management
systems goals

 Handle maintenance needs effectively and

efficiently
 Record essential information
 Establish standards of performance
 Provide feedback to management
Forms and documents

 Work/repair order
 Work order log
 Operating manuals
 Equipment data cards
 Equipment maintenance log cards
 Room data cards inventory records
Preventive Maintenance(PM) programs

 PM Schedules  PM Instructions
– Critical elements of – Equipment suppliers and
facilities manufacturers
– Inspection, cleaning, – Trained/experienced
lubrication workers
– Smooths the workload – Professional/ technical
– Rooms checklist organizations
– MSDS’s
Equipment and building
documentation

 Equipment specs  Building plans

 Equipment manuals  Building specifications
 Control schematics – Structural
– Mechanical
– Electrical
– Specialty systems
Maintenance emergencies

 Maintenance staff phone list

 Night staff emergency training
 Relationships w/ contract maint. & cleaning
agencies
 Backup systems
– Redundant backups
– Spare parts
Contract maintenance services

 Insurance  Contractor v. employee/

 Specific term agent
 Right to cancel  Non-assignable
 Non-performance  Detailed spec’s and fee
penalty schedule
 Short term
Facilities management technologies

 Systems controls
 Paperwork replacement
 Dispatch management
 Interdepartmental coordination
 Parts/ inventory control
 Data collection
 Space allocation
 Internet/ WAN networking
POM and utilities budgeting & costs

 Salaries, wages and  Budgeted vs actuals

benefits – 50% of POM  ID problems symptoms
 Contract maintenance  Compare expenses w/
 Rubbish collection revenue
 Utilities
Capital projects and renovations

 Small Properties  Large Properties

– Replace equipment – Perform entire project
– Supervise/coordinate – Act as general contractor
installation
– Coordinate w/ corporate
headquarters
Facilities Benchmarking

 Quantifiable standards of quality

 Based on comparison
– Internally similar periods
– Externally similar size, scope, nature
Personnel issues

 Job Qualifications – B.F.O.Q.

 OTJ training
 Productivity
 Certification