Group no.

20

BUSINESS
COMMUNICATION

Presented by-
Ayushi Agarwal
Divyanshi
Srivastava
 Contents
Business Communication

 Definition
 Business communication is the sharing of information, ideas,
 Elementsbetween people within an organisation that is
attitudes
 performed
Types- for the commercial benefit of the organisation.
1. Formal business communication
2. Informal business
 Communication communication
plays a vital role in directing and
 controlling
Conclusion people in the organisation.
 Element Of Communication
 Sender
 Message
 Encoder
 Media
 Decoder
 Receiver
 Feedback
 Types Of Business Communication

 In Formal communication, certain rules, conventions and

1. principles
Formalare business
followedcommunication
while communicating message.

2. Informal business communication

 Use of slang and foul language is avoided and correct
(GRAPEVINE
pronunciation is required. COMMUNICATION)
Types of Formal communication
 Downward Communication
Information passes from the management level to the subordinate level.
 Upward Communication
Information passes from the subordinate level to the management level.
 Horizontal or Lateral Communication
The Co-workers with different areas of responsibilities communicate
with each other but at the same level.
 Diagonal or Crosswise Communication
The employees of different departments at different levels communicate
with each other irrespective of the chain of command.
2. Informal business communication
(GRAPEVINE COMMUNICATION)
 In Informal communication, use of slang words and foul language
is not restricted.

 Purpose- sharing of information, constructing personal contacts,

making friends and resolving conflicts.

 Conveyed through Personal conversation and unofficial

discussion.
 References
Types of Informal communication
Conclusion
  Probability Chain- Some people of the organisation will be informed
 Business
Single communication.
Strand Chain- Retrieved frompasses
Information Management
throughstudy guide:
a number of
and some others will remain outside the arena.
http://www.managementstudyguide.com
persons
 From like a chain.
the above discussion, we can conclude that communication occurred
 Business communication.
in business Retrievedand
area for organising from Business dictionary:
administering the business activities is
http://www.businessdictionary.com
called Business communication.
 Business Communication.
 It involves two parties,Retrieved
Sender & from
ReceiverBusiness
and thejargons:
message is transmitted
 Gossip Chain-
between One person
them through actively
a proper conveys information to other
channel.
http://www.businessjargons.com
persons
  Cluster around him,
Chain- a circle
In this, like tells
a person figuretheis information
formed. to
 Business communication is classified into Formal
Informal Communication. Retrieved from Your article library: and Informal
the selectedcommunication.
persons who may in turn relay the information to the
http://www.yourarticlelibrary.com
 Formal communication is used in professional settings in which no foul
selected
 Typespersons.
of Business communication. Retrieved from Small business:
word is used while Informal communication is more like rumours and
http://www.smallbusiness.chron.com
gossips.