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Communication transmitted without the use of words
Words fail to convey meaning-therefore, pictures, drawings,
sounds are often used to convey messages-these means
(other than words) form part of non-verbal communication
Non verbal signals transmit the implied meaning
A more spontaneous form of communication as compared to
verbal communication
Includes kinesics, paralanguage, artifactual communication,
proxemics, chronemics and silence
(of non-verbal communication)

To Provide information either consciously or unconsciously

To regulate the flow of conversation
To express emotion
To qualify, complement, contradict or expand verbal
To control or influence others
To facilitate and simplify tasks
(of non-verbal communication)

m  People can tell lies with their words.But body

language and other word non-verbal signs speak the truth

      message can be sent and received

more easily and quickly
 - Managers can create positive impressions
through non-verbal communication
      One who can read non-verbal
messages can better understand the underlying attitudes
and intentions of others more accurately
(of non-verbal communication)

àack of secrecy
=ace-to-=ace interactions are essential
àack of written proof
More difficult to study
Useful for small messages only
Gestures may be misunderstood
It fails to reveal past events and ideas
Sign language: Kinesics
Audio Signals
Visual Signals

Para Proxemics
Language Non

Artifactual Silence
Audio Signals

 :Drum beating to make important

announcements,fire alarm,accident alarm,clock alarm,etc.
:convey messages quickly
:useful for managing time
:helps in streamling the working of an organisation
?isual Signals
?isual signs such as posters, drawings, cartoons,
photographs, caricatures, statues, traffic lights,etc are used
to convey information
:quickly convey message
:convey the message more easily and economically
:makes communication interesting and motivating
:informs and educates illiterate people

 equire greater skill and effort
People may misunderstand
n the spot correction is not possible
nly simple and elementary ideas can be communicated
Body àanguage (KINESICS)
Kinesics-the most important aspect of non-verbal

The study of messages conveyed by body movements.

suggests implied meaning.
Stated meaning and implied meaning to be put together to
get the total meaning of a communication.
°facial expressions, °gestures, °body movements,
°posture, °eye contact, °touch
=ive kinds of body language clues
°emblems, °illustrators, °affect displays,
°regulators, °adaptors.
Para àanguage
µPara¶ means µlike¶ and therefore, Para language is µlike language¶.
It suggests not what is said but how it is said.
°?oice, °Tone, °Pitch variation,
°?olume variation, °Speed of delivery,
°the use of pauses, °Stress, °Intonation,
°No oral communication is complete without para language
°Para language of a person indicates his place in the hierarchical structure
of the organization.
°We cannot fully rely on it.
°It is difficult to blend what is said and how. Therefore, extra care is
required to get the exact meaning.
Proxemics:Space àanguage
Study of space between interacting parties.
=our space zones:
°0-18inches intimate zone family, close relatives and friends
°18º-4 feet friendly zone informal business gatherings
°4-10 feet social zone business transactions
°over 10feet public zone public gatherings
Belonging to any one zone not a permanent phenomenon.

Artifactual Communication:Communication
Through Personal Appearance

Artifacts such as clothing style, appearance, perfume, etc. form a

part of total personality. Message signals that a person sends
across through these artifacts is known as artifactual
Indication of a person¶s status and taste.
Simple and sober dress with matching accessories desirable.
Ex: The quality of furnishing reveals a person¶s aesthetic sensibility.
Silence is said to be more eloquent than words.
What silence actually means in a given situation depends upon the
Most suitable for some selected responses like respect, fear,
willingness, etc.
Silence can be harmful in some cases.
Ex: Suppose an employee is admonished by his boss for an alleged
dereliction of duty, and the employee listens to the boss silently.
The employee¶s silent can be his acceptance of the fault; it can also
be his helplessness, for he is in no position to retaliate.
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