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Is it worth fixing?
Choose
Provide
Appropriate Remedy Change Contingencies Remove
Proper
Obstacles
Feedback
Job aid
Training Practice
Change the job
Transfer or terminate
TRAINING NEED ANALYSIS
Proactive TNA : focus on anticipated performance problem in
future
Reactive TNA : focus on perceived performance problem in
the present
Where to look for discrepancies:
Organizational objectives
Labour inventory
Grievance/absenteeism/ accident
FRAMEWORK FOR CONDUCTING
TNA
Organisational Analysis
Internal environment
Operational Analysis
Job Analysis
KSAs
Person Analysis
ORGANISATIONAL ANALYSIS
Mission & strategies
Resource & allocation of resource
Internal/organisational environment
Reward/ Punishment
OPERATIONAL ANALYSIS
What is required of employee in order for them to
be effective
Helps determine what KSAs are required
Determine the characteristic of task env. Reguired
for performance
Data Source
Job Description
Job Specification
Performance Standards
PERSON ANAYSIS
Expected performance – Actual performance = Performance
deficiency
Where to collect data
Performance Appraisal
Demerits
Lack of supervisor training
Lack of opportunity for supervisor to see substantial amounts
of subordinates’ performance
Rater error such as halo error, leniency etc.
Poorly developed appraisal & appraisal process
Improvement in Training
Training
Job Related
Self rating
360 degree appraisal
PERFORMANCE DATA
Productivity Downtime
Absenteeism & Repairs
tardiness
Accidents
Short term sickness
Grievance
Waste
Late deliveries
Product quality
LIKELIHOOD OF DEFICIENCY BEING KSA ISSUE
Distinctiveness
Low High
C
Low
High
o
n
s
e
n
s
u
s
PROFECIENCY TESTS
Cognitive Tests knowledge
Behavioural Tests skill
Surveys attitude
OUTCOMES OF TNA
Non training needs/ no KSA deficiency
Reward/ punishment incongruencies
Inadequate or inappropriate feedback
Obstacles in the system
Non training needs / KSA deficiency
Job Aids
Practice
Changing the job itself
Training Needs
APPROACHES TO TNA
Proactive
Prepare employees for promotion/ transfer
Prepare employees for change in their current
jobs
Reactive
“ Prevention is better than cure.”
It's easier to ask a dumb
question than it is to fix a
dumb mistake.
Rational behavior requires theory.
Reactive
behavior requires only reflex action.