Total Quality Management

Introduction, Origin and

History

Ian Velasquez Untalan

John Lester Lipa
Nina Rica Delizo
What is total quality
management ?
Total Quality Management (TQM) refers to management
methods used to enhance quality and productivity in
business organizations. 

It is also a comprehensive management approach that

works horizontally across an organization, involving all
departments and employees and extending backward
and forward to include both suppliers and
clients/customers.
Although Total Quality Management is all about the “quality” at the
very heart of it is the “quantification of quality”; the need of “to
measure quality”; it is the activity or processes that leads us to
achieving quality.
 Concept of Quantity and Quality

Quality – the degree of excellence of a thing; a distinctive

attribute or faculty; the relative nature of character of
a thing; attribute or characteristics of a thing

Quantity – the property of things that is measurable; the

size or extent or weight or amount or number;
measurable

“Give them quality, That’s the best kind of

advertising.”
Wilton Hersey
Origin and History
TQM, in the form of statistical quality control, was
invented by Walter A. Shewhart.

Walter Shewhart, then working at Bell Telephone

Laboratories first devised a statistical control chart in
1923; it is still named after him. He published his
method in 1931 as Economic Control of Quality of
Manufactured Product. The method was first
introduced at Western Electric Company's Hawthorn
plant in 1926.
Big Four who also contributed to the body
of knowledge now known as TQM
W. Edwards Deming
“Father of Total Quality Management “
Joseph Juran Philip B. Crosby Kaoru Ishikawa
The American society for quality says that the term
Total Quality Management was used by the US Naval
Air System Command “to describe its Japanese –style
management approach to quality improvement”.
Quality Control, Quality Assurance and Total
Quality
Quality Control – historically the oldest concept. It
involves the detection and elimination of components
or final product which are not up to standards. (after
the event process)
Quality Assurance – its concern is to prevent faults
occurring in the first place. (before and during the
event process)
Total Quality - is about providing the customer with
what they want, when they want it and how they want
it.
What is Quality ?

“Delighting the customer by fully meeting their

needs and expectations”
Different Views of Quality

Customer’s View – quality of design (more

subjective view)

Producer’s View – conformance to

requirements (more objective view)
Aspects of Quality

Quality of Design

Quality of Comformance

Quality of Performance
Thank you