redBus

Sneha Debnath
Priya Singh
Amrish K. Singhania
Iban Lyngkhoi
 User Interface of redBus

• Colour- Red
• Logo- Symbol of bus Logo
• Conclusion- Customers can relate with the symbol, name, colour.

• Font type is in uppercase for recent searches

• Font size is different for different words and categories- which is Font
good.

• Setting updates take a lot of time

• We get to the home page directly if any setting is done Spee
• Generally the speed of the search takes a lot of time d
 Installation and login of
the app
• By default after login it is saved as male
• The login page has the skip option written in
small font size.
 redBus app- Home page
• It takes approx. 2 to 4 seconds to search the buses
• The default journey date is “Today.” Tapping on “Today” leads to a date picker but
there is no clear sign of a date picker hiding behind “Today.”
• The arrow icon is not labelled.

• The bus hire option

creates confusion with
the bus search for new
users.

• In the date picker,

visual focus goes on
the arrow in the top
right above the
calendar, a vertical
scrolling date picker
would be more good.
 Booking of the seat
page
• No mention of window seat
• No mention of entry and exit
• No mention of booked seats- the colour
of the booked seats are grey- but no
mention of it.
• The mention of the color and labelling is
done in the “i” symbol in the right corner
which is not labelled even, quite
confusing.
 User experience
• After filling up all the details of
booking, if the user goes back to
the previous page, all the details
gets cancelled.
• After going to the payment page, if
we want to go back, all the details
gets cancelled, we have to start
anew.
Distance from the entry to exit page
Filters in the app
• Tabs do not open
• Horizontal scrolling- the user loses interest
 • A vertical date picker
is more efficient.

• 2 tabs for the booking

• Arrow has no title, as • Limited locations • The icon is of no use.
well as no use- no • Takes time to go to • The link for date
guidance the next page picker is not
mentioned, we have
it ourself.
• Steps to hire a bus in a sequence which can be improved with the appearance of the pages.
• Navigation is not there- which page is after what
• Prices are not mentioned for the hire
• Distance from the first page to the last page is too much
• We have to manually input the otp
• No cancellation option
• No update of the booking anywhere in
the app
 • Limited locations
• Guide to available areas are not
mentioned
• There is not mention of the places
where rPool is available (a map
could have been more convenient).

• Relatable image
• The colour of the linked menu boxes is not
differentiable with the image, should have
been highlighted with arrows or different
colour
• No mention of the icon or
• No navigation
the link to recharge your
• The cards do not open up, no use
phone
• It looks more like a travel page, rather than a recharge page.
• No guide to the next page
• The whole recharge could have been completed in one page, but it
• Too much of insertion of
for four pages, which increases the distance from start to exit.
cards makes the page
slow.
 • If also the wrong
• Half of the operators operator is selected, the
do not work, the recharge process carries
option doesn’t gets on.
selected.
• Jio is not mentioned
 Food and Fun
• Very limited options
• Creditibility- 1/5
1. No one will use redBus to book meals when
there is better options, i.e., Zomato, Swiggy.
2. Very few people know about it

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