ANALYSING THE

IMPORTANCE OF ERP
SOFTWARE FOR
EMPLOYEE RETENTION

Presentation By – ALOK KUMAR

Intern , PEACOCK SOLAR
Job Profile – Marketing + Digital Marketing
Alok.kumar.glbimr19@gmail.com
Introduction
.

ERP system is a business management system comprises of set of

software that integrate and manage all business functions within
organization.

ERP software can integrate all of the processes needed to run a

company.
ERP solutions have evolved over the years, and many are now
typically web-based applications that users can access remotely.
An ERP system can be ineffective if a company doesn't implement
it carefully
 Research Objective

The effect of ERP successful implementation on employees

productivity, service quality and innovation. Data were collected via
questionnaires from 129 employees working in the Jordanian
telecommunication organizations. The collected data were analyzed
using descriptive statistics.

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Based on the research model, the following
hypotheses were formulated
Hypothesis 1: There is a significant effect of ERP
organizational impact on employees'
productivity.
Hypothesis 2: There is a significant effect of ERP
organizational impact on service quality.
Hypothesis 3: There is a significant effect of ERP
organizational impact on employees' innovation.
Hypothesis 4: There is a significant effect of ERP
user's satisfaction on employees' productivity.
Hypothesis 5: There is a significant effect of ERP
user's satisfaction on service quality.
Hypothesis 6: There is a significant effect of ERP
user's satisfaction on employees' innovation
Research Methodology
 Data Collection – Primary & Secondary
 Research Type - Descriptive
 Duration – 2 month

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 EDUCATION AND POSITION OF
EMPLOYEES

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 Data Analysis
Descriptive statistics

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 Result
 Organization impact has a significant positive effect on productivity
(β = 0.399, p < 0.05), so hypothesis 1 was supported.
 Service Quality (β = 0.312, p < 0.05), so hypothesis 2 was supported.
 Innovation (β = 0.325, p < 0.05), so hypothesis 3 was supported.
 Satisfaction has a significant positive effect on service quality (β =
0.401, p < 0.05), so Hypothesis 5 was supported.
 Innovation (β = 0.342, p < 0.05), so Hypothesis 6 was supported.
 Whereas, satisfaction hasn’t a significant effect on productivity (β =
0.116, p > 0.05), so hypothesis 4 wasn’t supported.
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 Findings
• ERP software is not one of those crafts; only after extensive training
can one attain a depth of understanding worthy of the oh-so-coveted
Master status.
• For instance, if your business is falling short of its sales goals, place
greater emphasis on your ERP’s customer relationship management
(CRM) component; this will ensure that users fully comprehend how
the tools at their disposal can help them acquire new business.
• The importance of ERP security cannot be overstated. The software is
home to highly sensitive business and client data, making it a prime
target for hackers and other bad actors who would love to get their
grubby little hands on proprietary information.
THANK YOU