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PRESENTED BY:
Organizational culture
encompasses values and
behaviors that “contribute to “Culture is what people do “Culture is the
the unique social and when no one is looking.” organization’s immune
psychological environment system.”
of an organization
Herb Kelleher,
Michael Walkins,
Wikipedia former CEO of
professor at IMD
Southwest Airlines
LIVING STRONG VALUES: CORE PART OF HILTI’S WORK
CULTURE
Teamwork Commitment
HILTI IS CONVINCED THAT
Business
Managerial Employee Customer
Performance:
behaviour & engagement & engagement &
Sustainable
leadership morale loyalty
Value Creation
CONTINUED…
The Hilti values were deeply intertwined with business issues such as strategy, change management, and customer
satisfaction.
The company made efforts through special programs “cultural program” and annual board meetings to ensure that
the executives were actively involved at the ground level in their interactions, understanding and commitment to
the employees, customers and partners.
It prepared contingency plans covering all possibilities and scenarios in case of a crisis.
In 1980, Martin setup the family trust and transferred all the family shares to the trust
DIGGING DEEPER INTO THE CASE
The family members were the beneficiaries of the trust and didn’t own the right to sell the shares. This protected
the company from family shares.
The Hilti family through leadership and stewardship were able to build a long lasting institution.
The 4 values defined by Martin remained unchanged over the years even through the company leadership
transitioned from Martin to his son Michael to the non-family Chairman Basrecha and later Fisher.
In 2017, the family trust and the Board of Directors both had non-family members and Michael was happy that the
transition of leadership had happened smoothly and as planned.
CULTURE
BUILDING AT
HILTI
CULTURE BUILDING UNDER MARTIN HILTI
Before 1990
2017 – Baschera
Martin dropped as stepped down as
CEO in 1990, and as Chairman and
chairman in 1993 Heinrich Fischer took
his place.
Innovative
Members financially well off
Members – 6
Multiple
round
selection
process
No outsiders
were included
in executive
board of Hilti
since 1982.
CONTINUOUS LEARNING & Appraisal
Culture Camp
FEEDBACK Sheet Filling
CONTINUITY
Hilti
Family
Trust
Hilti
Hilti Group
Foundation
DEVELOPMENT OF THE FAMILY TRUST
Formation of a foundation with the aim to become active in case of death of Martin
1967 Hilti Sr.
1980 Formation of a trusteeship (Martin Hilti Family Trust) with the aim to become
active in case of death of Martin Hilti Sr.
1996 Review I: Fundamental revision & restatement of the trust certificate (family
constitution and policy)
Continuous adaption of trust deed to dynamics within Hilti Family/ Hilti AG/
1997- Ongoing environment (trust deed today over 60 pages)
HILTI FAMILY TRUST: CORE PURPOSE
TRUST DEED — CRITICAL QUESTIONS
Arbitrariness/ Misuse
Perpetualness Standoff Situation Disagreement
of Power
Position of Power of
Qualification Use of Capital
Crisis Situation Non-Family Function
Requirement Markets
Owners
Clarity and
Trust Deed -
Comprehensibility of
Vision/Mission Hilti
Trust Deed (now and
Group
for later generations)
STRUCTURE OF THE HILTI FAMILY TRUST
Protectors
Administrative Trustees
Beneficiaries
APPOINTMENT SYSTEM
Protectors
Beneficiaries Trustees
(keeps a check on Trustees)
Only the Protectors can veto election of Trustees and no one else have the power to do so.
So the protectors need to ethical and competent . Also they have no functional role in company or foundation
CURRENT SCENARIO OF PROTECTORS
To be appointed as a protector, family members are prepared, educated and enlightened by the current staff of the
company.
QUALIFICATIONS
Hilti AG
Trust
Beneficiaries
Other Trust Family
Investments Hilti Family Foundation
Trust Assets
And Liabilities
Trust Finance
Investments
HILTI - FOUNDATION
FAMILY CONSTITUTION
Disaster Relief
Funds
Important Points
Approved by Family members, protectors and Trustees.
A family member can be Chairman plus trustee at the same time.
A non – family member cannot hold these two position at the same time.
Family Office
To manage portfolios and investments of the family
War chest – A special measure to be used in case of extremities to infuse the equity to raise funds.
FAMILY INFLUENCE ON THE COMPANY
1.Direct influence:
strategic management 2. Regulations/
guiding principles of
development and Trust deed
corporate culture.
3. Most Important drivers:
strategic imperatives , focus
areas, growth, innovation,
customer and employee
satisfaction, profitability
and productivity
5. Trust represented as
4. Presence in Bod sole shareholder in
HILTI AG, at max 3
General Shareholder
Trustees at a time meeting
KEY TAKEAWAYS
CULTURE BUILDING
Organizational culture is very important to the success and overall health of the company, people and customers.
So, it’s important to spread your culture throughout the organization.
Hilti reflected the value of its founder Martin Hilti.
Hilti had a unique approach to embedding its culture and values throughout the organization.
Even the top level management integrated in the program.
SUCCESSION PLANNING